Class Appraisal, Inc. is a nationwide Appraisal Management Company located in Birmingham, Michigan. The company has earned a reputation for delivering outstanding customer service to some of the nation’s largest lenders and are ranked top AMC by the nat...
Class Appraisal (classappraisal.com) has 36 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing36 approved reviews, newest moderated first
J S.
Don’t use them If I could do a negative star I would They charged my card 5 times for one Time agree for there service was over changed 1000.00 called to see why and what for they passed me to everyone no one helped. Stay away from them!!!! No good I learned hard lesson
Sherry L.
Appraiser sent from Class Valuation and I paid $525.00. Appraisal has been amended 8 times and still not right! The first 8 appraisals had the year built wrong, the site area wrong, missing the fact that I have a patio, updates have been made in the past 15 years and the fact that the washer and dryer come with the sale of the house. Finally get most of the above updated. The appraisal price is based on a house not even in our town! The appraiser found 4 houses for sale on this highway as comps. He is using the lowest comparison value for a house in poor condition and out of town. Yet there are two comps (on the appraiser report) within a mile radius in the same town. Using the comparison value for UR appraisal comps for the houses in MY ACTUAL TOWN would be fair. Class Appraisal is backing this appraisal but can't do so on facts or fairness. They're reply was we don't know why. I'll be speaking to the BBB tomorrow. Even though this company has an F rating with them so I'm sure it makes no difference. YOUR COMPANY SUCKS SIMPLY BECAUSE IT STANDS BEHIND CRAP APPRAISALS!
John
Good technology but lacking in customer service. Here is how they view the customer: I was informed by Christy to contact you regarding an appraiser issue. I have referenced the two files in question. So with the recent file #501991 I was informed by the agent that this appraiser had a terrible attitude (and I am using nice language as compared to the agent). Very rarely do I take these type of calls but I decided to look this appraiser up & see if I had any notes. Sure enough this appraiser did another appraisal and the home owner had said this appraiser had an attitude. In that file there was a bit more at issue and it included specifically putting a rebuttal together because he used old comps but somehow your review department still sided with him. We pulled the file from UWM & sure enough another appraiser went out did a competent appraisal. At that time I was promised that this appraiser would no longer be afforded the opportunity to do appraisals on our files. Obviously that did not happen and here I am taking a call from an agent about this appraiser. Here’s the deal, our clients and the agents we work with are treated with the utmost professionalism. It is these people that we value for the business today & for future business. So when I take a call like this it has the potential to blow a relationship up. I have two options, just use another AMC or get Class Appraisal to not use that appraiser on our files. Looking forward to your response. RESPONSE I am very sorry to hear about this experience with the appraiser, we hold our appraisers to the upmost standards. We recently changed the way we handle requests to remove appraisers from a specific broker or lender. Previously we only accepted do not use requests from lenders, we now have a process in place to assist with requests from our brokers. Thank you for providing your concerns. I am sending this to the Appraiser Relations Manager, he will review your concerns , he will then either require a full audit of the appraiser or he may grant the request based on your statements below. We do this as quickly as possible. I am sending this to him now and I will follow up to make sure this is addressed in a timely manner. We value your business and we understand your concern, we want to make every experience with us the best possible.
M. R.
This company's appraisal process and service has been the worst I've encountered, and it has now cost me the ability to refinance my condo. In appraising my property for a refinance, the appraiser made factual inaccuracies, picked an inconsistent and inappropriate comparable set, and followed an inconsistent rule set in accounting for square footage differences with respect to the comps. I filed an appeal form and the same appraiser that did the appraisal in the first place was able to deny the appeal, using logic even more tortured than his first logic for choice of comparables. Not only was his rejection of my appeal illogical and unprofessional, but having an appeals process that allows the original party who made a ruling conduct the appeal itself is grossly unfair. No judge is allowed to rule on cases submitted to an appeals court in appealing a decision where that judge made the original ruling. The net effect of these differences and his unprofessional behavior allowed him to assign an appraised value that is ~$70,000 less than what I could get if I sold it, and made my refinance impossible. If this were an appraisal for a sale, the appraisal would magically come in at the sale price, as they always do. But since it's refinance, I am left with no recourse except to start the loan process over again with a different lender and hope that I get a different appraiser. This would be fine, except for the fact that rates have gone up, since I started. Horrible experience. If this person (Jeff E, I'll avoid posting his full name) were a member of a meaningful professional association, I wish they'd consider removing him, but there apparently is no accountability of any sort for appraisers despite their significant impact on Americans.
