classamedia.comReviews of classamedia.com

Response from classamedia.comOct 8, 2025

We respect every customer’s opinion, but we believe this review does not accurately reflect the services we delivered. Our offer and guarantee are clearly positioned around building and optimizing Email Flows, not running Facebook ads or driving external traffic. In this case, the client saw measurable improvements in Flow-attributed revenue in both Klaviyo and a third-party attribution tool that they use. It’s also worth noting that the client has continued to use the Flows we implemented more than six months ago to this day, which we believe demonstrates the ongoing value of the work delivered. Meaning, if they had a negative impact they wouldn't be running our Flows months later. Despite this, the client later disputed the charge after the work had been completed and accepted. (Which speaks volumes to their business ethics). The client seems to be disgruntled as the pending dispute is not working in their favor. For full transparency, here is a Loom video demonstrating the performance and active use of these Flows: https://www.loom.com/share/f317b3a0192f44259c8ca717f365a3bf?sid=0d30dc45-f0c2-44fe-851d-4f04b9a68b18 We stand by our work and the commitments outlined in our agreements. While we regret that this client’s experience didn’t meet their expectations, we remain confident in the integrity of our approach and the results achieved. (Company: Chess House)

Response from classamedia.comApr 2, 2025

Hi Sunit, Thank you for taking the time to leave a review. We’re genuinely committed to transparency, which is why we evaluate whether a partnership would be mutually beneficial before moving forward. If we find that a business may not be in a position to benefit from our full Email Flow buildouts, we prefer not to offer services that won’t deliver a strong ROI. Instead, we share free resources and guidance to support your growth until the timing is right. That said, we understand your frustration regarding the cancelled call. While it’s rare, we aim to notify and support prospects even if we can’t proceed. We’ve looked into our database and couldn't find anyone under the name “Sunit Snd,” so if there’s been a mix-up or miscommunication, we’d be happy to clear that up. We’re not in the business of bait-and-switch tactics, and it’s disheartening to hear that’s how the interaction came across. That’s certainly not our intention, nor how we operate. Your feedback helps us ensure we communicate our process more clearly moving forward. Again, this is not a review we view as negative as it further solidifies our position in ensuring we work with people we feel we can deliver for. And yes, like any proper business we have solutions for all shapes and sizes but for the offer you’re claiming to have inquired about we likely canceled the meeting due to it not being a fit. We had a secondary offer for businesses who are not qualified. That is not considered bait and switch. We have the choice to choose who we feel we can help, and who we cannot. Understandable that is insulting for some, but refreshing for others. While most agencies take on anything that breathes - we do not out of respect to our team and clients. We work hard to have squeaky clean reviews. But for someone who has not worked with us, nor experienced our process again we cannot regard this as viable. (Again, considering we do not recognize this name - if you can share the email you used that’d be more helpful). Wishing you all the best in your business journey.