Zepp ClarityReviews of clarity.zepp.com

Even though I returned the aid since I had a problem with them deep in my ear canal, customer service was great and did everything they could do to try and remedy this problem. Once I receive my refund, I will be ordering the behind the ear aids to see if they will work for me. Again, customer service it top notch!!

taemail address

I have had a detected hearing loss since 2007. I initially used the Lyric system because it was a completely in the ear canal device. It worked for the most part and since I was able to afford the high price tag for the yearly subscription at the time and there was no competitor known to me, I used it it for over a decade. However when my ability to sustain that cost changed, I switched to Eargo a CIC device just like the Pixie. But I have had a difficult time with it because the volume max was not enough for me, even though it has noise suppression features. The volume was a 5 max with 4 environmental options. I was still struggling and feared having to quit working sooner than planned. I happened to see an ad for Zepp on FB and decided to inquire about it. Before receiving it I thought I had been told the volume was a Max 4 but I decided to go ahead with it and see if the Pixie's 4 was somehow better than the Eargo's volume max. 5. To my surprise when I received it, the volume max was a 10 and there are 8 different ambient choices. Although my work involves noise from equipment, I have found that the Music option works best for me. The Pixie has made my life a lot better with almost no stress in trying to hear voices in my workplace. I must say however that I am having some slight glitches with the app, but the customer support is quick to respond. Sadly they are only available Monday-Friday. I think that Zepp although new to the hearing device field, has produced a product that is superior to the Eargo. The Eargo customer service though does have a feature where you can text with an audiologist and not have to schedule a phone call. I hope and believe that Zepp can only get better and that thousands of potential customers are out there who can benefit from this life-changing device. Thanks Zepp Clarity! Your Pixie works magic!

Zepp was the only company offering a non-operative pair that I could wear as long as I wanted to see if they would or would not solve my narrow ear canal problem. I got a pair and unfortunately they did not work. I got a full refund quickly. What I'm most impressed with is the terrific, US based customer service they supply. I can't wait till they come up with a newer version of their product and I'm looking forward to trying them agai

Very nice representative and actually loved the fit of the smallest hearing aid ever. Cannot afford them at this time and are not covered by my insurance. Sure wish they were.