CLAEReviews of clae.com

LES SUISSES OU INTERNATIONAUX : NE COMMANDEZ JAMAIS!!!!!!!!!!!!!!!!!!!!!!! Nous avons payé des frais de douane à l'arrivée, nous avons du payer 36 CHF pour renvoyer le colis. Celui-ci a été bloqué en douane car Clae a refusé de payer les frais de douane et nous disent de faire renvoyer le colis chez nous et de payer nous même ! Vous payez 150 CHF une paire et si vous devez la renvoyer vous en avez pour plus de 100 CHF ! Si votre envoi se bloque, votre colis et l'argent est dans la nature ! C'est IMMONDE de la part d'une société d'agir de la sorte ! Si on est pas capable d'offrir un vrai service client on vend uniquement en Europe et on ne s'attaque pas à l'international ! En tout cas, je vais bien m'amuser à noter des avis partout et nous recommanderons jamais cette marque en Suisse. Dommage, le design, la DA et la qualité des chaussures semblaient pas mal. ARNAQUE.

Very bad company Ordered shoes on the 26th August. Marked as "shipped" on 29th August (Tuesday) but no tracking number provided. Now it's 2nd September and the delivery has not arrived, despite being quoted as DPD delivery 1-2 days. I sent them 3 e-mails asking for tracking and help with the order and they ignored every single one.

Shoes don’t fit, no way to return, no response from customer service, stuck with a pair of shoes I can’t wear

Had to return shoes. Never got my replacement

I ordered 2 sizes as I did not know how they fit. I only received 1 size and not the other, but was still charged. I contacted customer service, which is 1 person total. She explained the size I did not receive was out of stock and that she would refund immediately. 2 weeks later, no refund. I sent the 1 pair I did receive back as they did not fit. 2 more weeks, no refund. I called and spoke to the same 1 customer service rep. She was not professional to say it nicely. I explained that all I wanted was a refund. I had proof in email that only 1 pair was sent and the one sent back was in warehouse. She said they had system issues and wanted to send me money via PayPal. I didn’t pay via PayPal. I agreed as the process was bad already…..no refund. I called again and asked to speak to a manger. I was informed the 1 customer service rep was texting him and he’s busy. I finally had to file a fraud dispute with bank. This review is simple, there are many other options on the market for a consumer and I don’t want this to happen to anyone else. I’d definitely take your business elsewhere.

My order is still showing as "Unfulfilled" after three weeks of placing the order. I was initially contacted when I asked why it was not yet shipped out and they said it would need another 2 days to ship, it has been two weeks since with no response to my emails.

Awful experience terrible customer service. Waited 4 weeks for trainers the wrong pair were sent then then next ones never turned up. Still waiting for refund. If I could give zero, I would