CLAEReviews of clae.com

Response from CLAEDec 16, 2024

Hi Daniel, we’re truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it must be, especially when it comes to returns and unexpected costs. Please know that we’ll work on improving the return process to ensure it’s clearer.

Response from CLAEJun 27, 2024

Dear Christopher, Thank you for your feedback. We are sorry to hear about your experience. Have you tried contacting our CUSTOMER SERVICE via email at [email protected]? As stated in our Return Policy, "FOR CONTINENTAL US ORDERS: ALL SALE ITEMS ARE NOT ELIGIBLE FOR REFUND, ONLY EXCHANGE OR STORE CREDIT. Sale items include all items that have been marked down." If your shoes are unworn and in brand new condition, we can certainly process an exchange for you. Please reach out to us at the provided email, and our team will be happy to assist you. Best regards, CLAE Team

Response from CLAEMay 22, 2024

We're sorry to hear about your discomfort after wearing our shoes for a 12-hour workday. Your comfort is important to us, and we take feedback like this seriously. Please contact us via email at [email protected] so we can assist you further and work towards a solution. We appreciate your feedback and apologize for any inconvenience caused.

Response from CLAEMar 18, 2024

Bonjour Vincent, Je vois que vous mentionnez que votre commande n'a pas été livrée. Avez-vous eu l'opportunité de contacter notre service client à ce sujet ? Je ne trouve pas d'historique de communication concernant ce problème. Je tiens à souligner que notre équipe est toujours prête à vous aider. En réponse à votre commentaire, nous avons immédiatement pris des mesures et vous avons envoyé un e-mail. Je vous encourage vivement à vérifier votre boîte de réception. Dans le futur, n'hésitez pas à nous contacter directement en cas de problème avant de laisser un avis sur Trustpilot. Cela nous permettrait de résoudre la situation plus rapidement et efficacement. Nous sommes là pour vous aider et nous espérons trouver une solution rapidement. Cordialement, L'équipe CLAE

Response from CLAEMar 13, 2024

Dear Yoann, We're sorry to hear about your negative experience with the return process. We strive to provide the best possible service and satisfaction to all our customers. We couldn't find any previous communication from you regarding these issues. Have you tried reaching out to our customer service team before leaving your review? We always encourage customers to get in touch with us directly so we can address any concerns or issues promptly. Regarding the return process, we understand your frustration with having to cover the return shipping costs. Our return policy, including details about return shipping, is clearly outlined on our website. Additionally, we provide information about our return policy in the 'LEGAL' section on our homepage, where customers can familiarize themselves with our terms before making a purchase. We apologize for any inconvenience caused and appreciate your feedback. If you'd like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly at [email protected]. Best regards,

Response from CLAEFeb 26, 2024

Thank you, Camille, for bringing this issue to our attention. It's concerning to hear that your new pair of Clae shoes is showing signs of deterioration after just a few kilometers of walking. This is not the level of durability we strive for in our sneakers. We encourage you to reach out to our customer service team as soon as possible via email at [email protected]. Our team is dedicated to assisting our customers and finding solutions to resolve issues like yours. We are committed to ensuring that you receive the quality and durability you expect from Clae shoes. Thank you for your understanding!

Response from CLAEFeb 20, 2024

Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced regarding the non-receipt of your parcel and the lack of response to your email. Upon investigation, it appears that your email was mistakenly filtered into our spam folder, and we sincerely regret any oversight on our part. We understand the importance of your purchase and the frustration this may have caused. Rest assured, we are taking immediate steps to rectify the situation. Our customer service team reached out to you promptly to address your concerns and provide you with the necessary information regarding your parcel. Once again, we apologize for any inconvenience and appreciate your understanding. Thank you for your patience.

Response from CLAEFeb 12, 2024

Dear Nuno, I apologize for the inconvenience you've experienced with the shipping time and the sizing issue. I understand this has been frustrating for you. To assist you further, could you please provide the tracking number of your return to [email protected] With this information, we can provide you with an update on the status of your exchange. Thank you for your patience!