customer
Great customer service, sizes run large
I bought a pair of Deane shoes and used the website's sizing guide. I received them and they were way too large. Typically I am a US 7.5 or an EU 38/38.5. According to your size guide, 7.5 is equivalent to 40 which is atypical but I trusted that the guide would be accurate and based my sizing on the US size rather than EU. I exchanged the shoes immediately and received a smaller size that are still too large. I wrote to customer service and they were great about re-exchanging the shoes and taking the feedback that their size guide was a bit confusing. I absolutely adore the choose, customer service was wonderful and I would absolutely buy again knowing that their sizing runs large.
Response from CLAEJan 15, 2024
Hello, Thank you so much for reaching out and taking the time to review and provide your feedback. We truly appreciate it. Could you please email us your order number at [email protected] ? I will ensure that your request is promptly transferred to our Customer Service team for urgent attention. Your satisfaction is our priority, and we are here to assist you in any way we can ! The CLAE team



