CLAEReviews of clae.com

Response from CLAEMay 13, 2025

Thank you for your feedback Gavin, and we're sorry to hear the sizing didn’t feel right this time—especially since you usually order the same size with us. Sizing can sometimes vary slightly between models, so we recommend reaching out to our customer service team for personalized advice or assistance with an exchange. They’ll be happy to help! Thanks again for your support. - CLAE Team

Response from CLAEApr 23, 2025

Hello Barak, We're sorry to hear about the issue you've encountered with the shoes. This is certainly not the experience we want for our customers. Please reach out to us at [email protected] so we can resolve this for you. We appreciate your feedback and look forward to making things right. The CLAE Team

Response from CLAEApr 14, 2025

Hi there, We're really sorry to hear about your experience and that the product didn’t meet your expectations. This is certainly not the level of quality we strive to deliver, and we take your comments seriously. We completely understand your frustration regarding the shipping and return costs, especially when the product wasn’t right for you. Your feedback has been shared with our quality control and customer service teams as we work to improve both our products and our processes. If you haven’t already, please don’t hesitate to reach out to our customer service team—especially if you’re able to share pictures of the issue. We’d like to make things right if possible. Thank you again for taking the time to share your experience.

Response from CLAEFeb 17, 2025

Hi Conor, We're sorry to hear about your experience. This is certainly not the quality we strive for. Please reach out to our support team at [email protected], and we’ll be happy to assist you. Looking forward to resolving this for you! Best, The CLAE Team

Response from CLAEJan 21, 2025

Dear Filip, Thank you for your feedback. We’re sorry to hear about your concerns with sizing and materials. According to our records, our customer service team exceptionally provided you with a return label at no cost during your last exchange to ensure a smoother experience. We truly value your loyalty and hope we can assist you further. Don’t hesitate to reach out if you have any additional concerns!

Response from CLAEJan 6, 2025

Hello Rachel, We’re truly sorry for the exceptional delay in processing your exchange. We completely understand how frustrating this situation must be, especially during the holiday season. Please rest assured that we are doing everything we can to ensure you receive your replacement pair in the correct size as promptly as possible. If there’s anything else we can assist you with in the meantime, don’t hesitate to reach out. Thank you for your patience and understanding. The CLAE Team

Response from CLAEJan 6, 2025

Hello Jabo, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We pride ourselves on both the quality of our products and the care we provide to our customers, so it’s concerning to hear that you didn’t receive a response. After reviewing our records, we were unable to find any email sent to [email protected] under your order details. To address this as quickly as possible, we’ve sent you an email this morning using the email address associated with your order. Please don’t hesitate to reply to that email, and our team will assist you right away to resolve this matter. Your satisfaction is very important to us, and we’ll do our best to make this right. Thank you for your loyalty to CLAE – we value you as a customer and hope to turn this experience around for you. Best regards, The CLAE Team

Response from CLAEDec 6, 2024

Hello Tommy, Thank you for your feedback and for being such a loyal fan of our Bradley shoes—we truly appreciate your support! We’re very sorry to hear about the sizing issue with your new pair. This is not typical, and we’d love to help resolve it. Could you please reach out to our customer service team at [email protected] with your order details? They’ll be happy to assist you further and ensure we make this right for you. Thank you for bringing this to our attention, and we apologize for the inconvenience! Best regards, The CLAE Team