CLAEReviews of clae.com

Response from CLAEAug 19, 2025

Hello Brian, Thank you for sharing your feedback! We’re happy to hear you love the materials, color, fit, and overall design of your shoes. We’re sorry to hear that the heel feels a bit high at first — it should soften and adjust as the shoes break in. We truly appreciate your input, and we hope they become even more comfortable with wear. Best regards, CLAE Team

Response from CLAEJul 8, 2025

We're glad to hear you had a good experience Sadra! - CLAE Team

Response from CLAEJun 16, 2025

Thank you for your feedback Chris! We’re glad your shoes arrived quickly and that you like the comfort of the cork insole. We appreciate your note on sizing and will keep it in mind to help improve our recommendations. - CLAE Team

Response from CLAEMay 26, 2025

Hello, Thank you for taking the time to share your experience with us, and we’re glad to hear that you were impressed with the quality and design of the Malone and Haywood styles. We also appreciate the feedback about the packaging — it’s something we put a lot of care into! We’re sorry to hear that the sizing didn’t work out for you, and we completely understand your frustration with the returns process. We are actively working on streamlining and improving this, including making it more seamless for our customers and ensuring a better overall experience with customer service. Your feedback is valuable, and we truly appreciate you bringing it to our attention. Warm regards, - The CLAE Team

Response from CLAEMay 22, 2025

Hi Michael, Thank you for your feedback ! We’re sorry to hear that your experience with our returns process was frustrating. We’re actively working on improving this part of the journey, including streamlining authorizations and offering more convenient return options in the future. Your feedback is valuable and helps us grow — thank you again for taking the time to share it. If there’s anything we can do to assist you further, don’t hesitate to reach out to our customer care team. Warm regards, - The CLAE Team

Response from CLAEMay 13, 2025

Thank you for your feedback Max, and we're really sorry to hear that your second pair isn’t as comfortable as the first. Some styles may take a little longer to break in, but we understand how frustrating that can be. Using wet newspaper can help slightly, but we also recommend wearing them indoors with thick socks for short periods to help soften the material gradually. If the discomfort continues, please don’t hesitate to contact our customer service team—we’d be happy to look into a solution for you. Thanks again for your trust in CLAE! - CLAE Team

Response from CLAEApr 23, 2025

Thank you, Scott! We're so glad to hear you’re happy with the service and the comfort of your new CLAE shoes.

Response from CLAEApr 23, 2025

Thank you so much for your feedback, Roland and for sharing your experience. We're glad to hear that you're enjoying the look and comfort of the shoe overall! We completely understand your frustration with the missing tongue loop, and we truly appreciate you pointing that out. It's something we’ll take into consideration for future designs. Thanks again for your thoughtful input! We’ll keep working on improving, and we hope you continue enjoying your CLAEs.👟