CLAEReviews of clae.com

Response from CLAESep 20, 2024

Hi Aaron, Thank you for your feedback, and I’m sorry to hear about your experience. We appreciate your patience with our customer service team, and I understand how frustrating the exchange process can be. Your comments regarding the leather quality are also important to us, and we will pass them along to our product team for further review. Thank you for bringing this to our attention. Best regards, The CLAE Team

Response from CLAESep 20, 2024

Hi Mike, Thank you for your feedback, and I’m sorry to hear about the sizing discrepancy between your two pairs of DEANE shoes. That’s certainly unexpected, especially since they’re the same model. Have you had a chance to reach out to our customer service via email? They would be happy to assist you in resolving this issue. We appreciate your understanding and are glad to hear you’re pleased with the quality! Best regards, The CLAE Team

Response from CLAESep 20, 2024

Hi Karim, I’m sorry to hear that you found the shoes uncomfortable. That’s certainly not the experience we aim to provide, as our shoes are known for their comfort... Have you had a chance to contact our customer service via email regarding this issue? We’d love to assist you and see if we can find a solution. Thank you for your feedback, and we hope to hear from you soon. The CLAE Team

Response from CLAEDec 16, 2024

Hi Manuel, thank you for your feedback. We're sorry to hear that the return process wasn't as smooth as expected. We understand how frustrating it can be, and we’ll work on making the return experience easier for our customers. If you need assistance with returns, please feel free to reach out to us directly—we’re here to help!

Response from CLAEOct 29, 2024

Hi Matthew, Thank you for your feedback! We're glad to hear that you find the shoes comfortable, but we’re sorry to learn about the issue with the tongue shifting. Your suggestion for a tongue loop is a great idea, and we’ll definitely pass it along to our design team for consideration. If you have any other comments or concerns, feel free to reach out! Best, CLAE Team

Response from CLAEJul 22, 2024

Hi, Thank you for your feedback. We're sorry to hear that the shoe didn't meet your expectations in person and that the fit is narrower than anticipated. We hope that it will break in and become more comfortable over time. If you need any assistance or have further concerns, please don’t hesitate to reach out. We’re here to help! - CLAE Team

Response from CLAEFeb 21, 2024

Bonjour, Merci pour vos commentaires détaillés sur vos achats chez CLAE. Nous sommes sincèrement désolés d'apprendre que vous ayez rencontré des problèmes de qualité avec nos baskets. Afin de mieux comprendre la situation, pourriez-vous s'il vous plaît contacter notre service client par e-mail à [email protected] et signaler les problèmes d'usure ou de défauts que vous avez rencontrés ? Si ce n'est pas déjà fait, cela nous permettra d'examiner de plus près la situation. N'hésitez pas à joindre des photos détaillées pour mieux illustrer les problèmes que vous avez rencontrés. Merci pour votre compréhension.

Response from CLAEOct 29, 2024

Hello Jack, Thank you for taking the time to share your experience with us. We're glad to hear you like the shoes, but we sincerely apologize for the sizing issues you've encountered. We understand how frustrating it can be to navigate returns, especially when it involves multiple sizes. We've adjusted the size guide to improve our customer experience. If there's anything else we can assist you with or if you have further concerns, please don’t hesitate to reach out.