CLAEReviews of clae.com

Response from CLAEJan 21, 2025

Dear Darragh, We’re sorry to hear about your experience and appreciate your feedback. After reviewing your case with our customer service team, it appears the wear on your shoes was due to use rather than a defect, which is why we couldn’t offer a replacement. However, we value your input and are always working to improve. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.

Response from CLAEJan 6, 2025

Bonjour Gilles, Merci de nous avoir contactés et de partager votre expérience. Après vérification, nous avons bien reçu deux mails de votre part les 17 et 18 décembre, auxquels nous avons répondu dès le lendemain. Nous confirmons également avoir réceptionné votre retour le 30 décembre et procédé au remboursement le jour même. Nous restons à votre disposition si vous avez d'autres questions ou besoins. Merci pour votre patience et votre compréhension. Cordialement, L'équipe CLAE

Response from CLAEDec 16, 2024

Hi Lorei, thank you for your feedback. We're really sorry to hear that the comfort didn’t meet your expectations this time, especially after your positive experience with your previous pair. We take comfort seriously, and we’ll definitely look into this to ensure consistency across our shoes. Please feel free to reach out to us for any assistance with your pair by email at [email protected]—your satisfaction is important to us!

Response from CLAENov 27, 2024

Hello Ron, We’re sorry for the delivery mistake, but we’re glad our customer service team responded quickly to send you a new pair. Thank you for your understanding and trust! - CLAE Team

Response from CLAENov 25, 2024

Hello Awill, We’re sorry to hear about the issue with your order. Please contact our customer service team [email protected], and we’ll be happy to assist you in resolving the issue. - CLAE Team

Response from CLAEOct 29, 2024

Bonjour Jacques, Merci pour votre commentaire ! Après vérification, il apparaît que votre produit était bien défectueux et ne correspondait pas à la qualité CLAE attendue. Nous vous avons donc envoyé un code de la valeur de votre achat initial, que vous avez utilisé pour commander une autre paire en septembre. Merci encore d'avoir partagé votre expérience. Belle journée ! - L'équipe CLAE

Response from CLAEMay 27, 2024

Dear David, Thank you for your feedback. We're sorry to hear about the issue with the laces, and we apologize for the inconvenience. We're glad to know that you find the shoes nice and comfortable. Please contact us via email at [email protected] so we can resolve this issue promptly. Best regards,

Response from CLAEFeb 12, 2024

We're sorry to hear about the issue with your trainers. We appreciate you bringing this to our attention. Have you already contacted our customer service team regarding this matter? If not, please do so, as this is not a normal occurrence, and we want to address it promptly for you. us : [email protected] uk : [email protected] eu : [email protected]