CLAEReviews of clae.com

Response from CLAEJul 25, 2025

Thank you for your feedback Ioan! We’re glad you liked the Salazar design, though we’re sorry the sizing didn’t meet your expectations. We would have been happy to offer an exchange in line with our return policy, but unfortunately, we’re unable to accept returns on worn pairs. That said, we truly appreciate your feedback and take it into account as we continue to improve. If you have any questions about sizing or need assistance, please don’t hesitate to contact our team: [email protected] [email protected] [email protected] We’re here to help and would be happy to assist you in choosing the right size for your next order. – CLAE Team

Response from CLAEJul 7, 2025

Thank you for your feedback Manuela. We’re sorry for the inconvenience and will carefully take your comments into account, both regarding sizing and our exchange process. If you have any questions about sizing or need assistance, please don’t hesitate to contact our customer service team at: [email protected] [email protected] [email protected] We’re here to help and appreciate the opportunity to assist you. - CLAE Team

Response from CLAEJul 7, 2025

Hello James, We’re very sorry to hear about the delay and understand your frustration. Please accept our sincere apologies for the slow processing of your request and refund. This is not the experience we want for our customers. Please don't hesitate to contact us directly at [email protected] to resolve this as quickly as possible. We’re here to help and appreciate the opportunity to assist you. - CLAE Team

Response from CLAEJun 17, 2025

Thank you for taking the time to share your experience! We're truly sorry to hear about the delivery issue and the lack of timely support you received. At CLAE, we strive to offer a seamless customer experience. Please accept our sincere apologies for the inconvenience. Our customer care team will be reaching out directly to assist you and ensure this is resolved. - CLAE Team

Response from CLAEJun 17, 2025

Hello, Thank you for your feedback. We sincerely apologize for the delay you experienced. Regarding sizing, our models are designed to be unisex with standard sizing, so there is no difference between the men’s and women’s options. However, we understand how this may be confusing and truly appreciate you bringing it to our attention. We are committed to clarifying this on our website to improve the shopping experience. If you have any questions about sizing or need assistance, please don’t hesitate to contact our customer service team at: [email protected] [email protected] [email protected] We’re here to help and appreciate the opportunity to assist you. - CLAE Team

Response from CLAEMay 13, 2025

Hello Trevor, Thank you for your feedback. We're truly sorry again that the wrong shoes were shipped. As mentioned via email, we've sent you a return label to make the return process as easy as possible. Unfortunately, the pair you originally ordered went out of stock. As a gesture of goodwill, we've issued you a 20% discount code to use on any future order, in addition to your full refund. Please don’t hesitate to let me know if this solution doesn’t meet your expectations—we’re here to help and want to ensure your satisfaction. - CLAE Team