CLAEReviews of clae.com

Sizing was not consistent between models.

I’m sure the shoes are decent, but UK customer service is abysmal. Unresponsive, disorganised, really frustrating. I purchased a pair of shoes in May, which seemed nice and decent quality, but didn’t quite fit as described. So I sent them back for an exchange (at my own expense - which is unusual for “free” returns, but fair enough). The exchange took quite a while to process (around 10 days after my return arrived) but a new pair was sent via Evri. This is where the troubles really started. Tracking updates from Evri stopped. After a few days of no updates I got in touch with customer support with all the information (tracking number, order number etc.) required to investigate and was met with radio silence for a week. After following up, I was asked to describe my issue and provide all the information I had already sent again (on more than one occasion!). Customer service then misread the tracking link and told me the parcel had already been delivered (it hadn’t) and once I corrected them, promised to investigate and provide a refund. After this - once again - I heard nothing for a week. I had to threaten a section 75 claim to actually get the refund processed – which I didn’t want to and really shouldn’t have to do. All in all, more than a month from the date of exchange had passed at this point, and I’d sent eight emails providing - in effect - the same information. For the price, the customer service experience is really quite unfortunate. Absolutely not worth the hassle, no matter how good the shoes. Never again.

I’d wanted to buy Clae for sometime but always thought them a bit pricey. This sale, I decided to go for it! The service is undoubtedly fantastic and so efficient, but the shoes just aren’t that special for the money. The design is quite ordinary really and nothing very special. Most annoyingly, the tongue slides around like I’ve never known before with any other kind of shoe. I’m disappointed and a little sad, which is a shame as expectations (and excitement levels) had been high.

Returns are beyond frustrating. They claim "top notch customer service" but you have to wait for approval for someone to send you a return label. For an online only business this seems like poor service. I would never shop from them again for this reason, too complicated. Unfortunately my son likes the shoes :(

I bought the Clae Bradley Essential shoes, and they look absolutely stunning—seriously, they are beautiful. Unfortunately, that’s where the positives end. The leather is very stiff, they don’t fit well on the foot, and walking in them is literally painful. The tongue is so rigid that it digs into my foot. On top of that, the sizing isn’t standard—two years ago, I bought the Clae Bradley, and they were 0.5 sizes bigger.

Mauvaise Qualité pour la paire de basket CACTUS MALONE. Au bout d'un mois, le tissu intérieur sait déchirer puis la semelle se désagrège et pour finir les coutures extérieur se défait. Pour le prix de 170 euros; ce n'est pas acceptable. Ca sera mon premier et dernier achat chez CLAE. Je ne recommande pas cette marque.

The size of shoes for the same number (e.g., UK 8) varies from model to model, which is not ideal when buying online. Additionally, the quality of the soles and the overall construction is not the same as it used to be.

Size is not correct. Customer service is not good.