CLAEReviews of clae.com

Response from CLAEMar 9, 2026

Bonjour Madame, Nous vous confirmons que votre colis a été reçu par notre entrepôt ce vendredi. Nous avons essayé de vous joindre afin de vous proposer un nouvel envoi ou un remboursement. N’hésitez pas à nous contacter par téléphone ou par email à [email protected] pour nous indiquer votre préférence. Merci beaucoup, Belle journée ! L’équipe CLAE

Response from CLAEFeb 9, 2026

Hi David, Thank you for your honest feedback and for loving CLAE shoes! 🙏 We’re really sorry to hear about the trouble with your return, that’s definitely not the experience we want for our customers. It sounds like there was a mix-up with the return address, and we completely understand how frustrating that must be. Please reach out to our customer care team at [email protected], and we’ll make sure your return is located and handled properly. We really appreciate your patience and hope this won’t discourage you from enjoying your next pair! Thank you again for sharing your experience. — CLAE Team

Response from CLAEJan 29, 2026

Hi Dottie, We’re sorry to hear that your CLAE didn’t fit as comfortably as expected. Please don’t hesitate to reach out to our Customer Service team at [email protected], we’d be delighted to help you find the perfect model to suit your needs. – CLAE Team

Response from CLAEFeb 11, 2026

Hi Denis, Thank you for sharing your experience. We’re glad to hear your new pair is working well so far, but we’re very sorry to hear about the issue with your previous pair. That’s not the experience we want for any of our customers, and we appreciate you bringing it to our attention. We take quality concerns seriously and will pass your feedback along to our production team to help prevent this in the future. If you’d like, our customer service team can also review your previous order to see how we can make things right. Thank you for your honesty and for giving CLAE another chance. Warm regards, The CLAE Team

Response from CLAEFeb 11, 2026

Hi Neil, We’re very sorry to hear about your experience and appreciate you sharing this feedback. We take concerns like this seriously and will review both our sizing guidance and return policy to make improvements. While we understand your decision to shop elsewhere, we hope you might consider giving us another chance in the future, we want every experience with CLAE to be smooth and enjoyable. Thank you for your honesty, The CLAE Team

Response from CLAEFeb 11, 2026

Hi Michael, Thank you for your feedback and for being a loyal CLAE customer. Regarding your recent order for the cleaning products, our records show that the package was shipped and marked as delivered. We also shared the proof of delivery with you in November but did not receive a follow-up response afterward. Upon reviewing your delivery history, the photo confirmation appears consistent with the location of your previous successfully delivered order, which leads us to believe the package was received. As for the 10% discount, we’re sorry for any confusion. Promotional offers are typically tied to specific sign-ups or limited campaigns, and we’d be happy to look into this further to clarify what may have happened. Please feel free to reach out to us directly at [email protected] so we can review everything together and ensure you’re fully taken care of. Best regards, The CLAE Team

Response from CLAEFeb 9, 2026

Hi, We completely understand your frustration, returns should never feel complicated, and we’re sorry for the inconvenience this has caused. We’re actively working on a solution to improve the return experience. Thank you for sharing your thoughts, and we hope to make your next experience much smoother. — CLAE Team

Response from CLAEAug 19, 2025

Hello Alam, Thank you for your feedback. We want to reassure you that your refund was processed the day we received and inspected your shoes. We’ve also taken note of your comments regarding the quality, and we truly appreciate you sharing your experience. We hope this unfortunate situation won’t be your last CLAE experience and that we’ll have the chance to restore your confidence in our products and service. Warm regards, CLAE Team