CLAEReviews of clae.com

Response from CLAEAug 19, 2025

Hello Martin, Thank you for sharing your experience. We’re glad you like the clean design! We’re sorry to hear about the issue with your first Ellington Canvas pair and hope that your second pair meets your expectations in terms of quality and durability. We truly appreciate your continued support and feedback—it helps us improve. Best regards, CLAE Team

Response from CLAEAug 19, 2025

Hello Pia, Thank you for sharing your detailed feedback. We’re happy to hear that you love the look and quality of the shoes! We’re sorry the fit wasn’t comfortable for your husband, and we completely understand how frustrating it can be when a shoe doesn’t fit as expected. We truly hope this experience won’t discourage you from enjoying CLAE sneakers in the future, and we greatly appreciate your thoughtful feedback. For your next order, please don’t hesitate to reach out to our customer service team — they’ll be happy to guide you with sizing before you place your order. Best regards, CLAE Team

Response from CLAEAug 19, 2025

Hello Sam, Thank you for your feedback and for being a loyal CLAE customer. We’re sorry to hear that the sizing of your Bruce Knit didn’t match your experience with our other models. Sizing can sometimes vary slightly depending on the design and materials, but we completely understand how important consistency is and truly value your input. We’ll be sure to share your comment with our product team. Have you already contacted our customer service team at [email protected]? As a returning customer, we’d be happy to follow up with you directly via email to help find the best solution. We hope this experience won’t discourage you from enjoying CLAE sneakers in the future. Our team is always happy to assist with sizing guidance before your next order. Best regards, CLAE Team

Response from CLAEJul 23, 2025

Thank you for your feedback Dominik. We apologize for the inconvenience and value your feedback. Customer satisfaction is our priority, and we’re working on improved return solutions to enhance your experience. Additionally, our customer service team is always available to assist you with sizing and any questions before you place your order. Please don’t hesitate to reach out at: [email protected] [email protected] [email protected] We’re here to help and value the opportunity to support you. - CLAE Team

Response from CLAEJun 17, 2025

Hello Antoine, Thank you for your support and for sharing your experience. We’re sorry to hear about the sizing issue, we understand how frustrating it can be and appreciate your feedback. If you ever hesitate between two sizes or experience any sizing issues, please don’t hesitate to contact our customer service team. [email protected] [email protected] [email protected] We’re here to help and appreciate the opportunity to resolve this for you. - CLAE Team

Response from CLAEApr 14, 2025

Hello Daniel, Thanks for reaching out! Our new Knit Collection is here! Check out the Bradley and Malone Knit for a similar breathable and comfortable style. We think you’ll love them! — The CLAE Team

Response from CLAEApr 23, 2025

Thank you for your feedback, Frank! We’re glad to hear that you’re happy with the shoes and service overall. We truly apologize for the confusion with the exchange process and the double shipping charge. Your experience is important to us, and we’ll look into improving the exchange service to make it more seamless. Thanks again for your support! The CLAE Team

Response from CLAEApr 14, 2025

Thank you for your feedback. We're happy to hear you’re satisfied with the product, but we're sorry the return process was slow and not as smooth as it should be. We understand how important it is to make returns and exchanges quickly, and we’re working on improving this experience. Your feedback helps us get better, and we really appreciate you sharing it. If there’s anything we can still help with, please let us know!