CLAEReviews of clae.com

Response from CLAEApr 1, 2026

Thank you for your feedback. We are truly sorry for the frustration our return process has caused. It’s never our intention to mislead, and we clearly missed the mark on providing a seamless experience for you. We understand that in today’s market, paying for returns and arranging your own courier feels like a step backward in Customer Experience. We are currently reviewing our instructions and logistics to see how we can make this more user-friendly. - CLAE Team

Response from CLAEJan 29, 2026

Hi Danny, Thank you for sharing your experience and feedback. We’re truly sorry to hear about the stitching on your Moses, this is not the experience we aim for with our products. We’d encourage you to reach out to our Customer Service team at [email protected] and include photos of the pair in question. They’ll be happy to help resolve the issue. Thank you for your support and for sharing your thoughts! – CLAE Team

Response from CLAEFeb 11, 2026

Hi Dany, Thank you so much for your loyalty over the past 15+ years, it truly means the world to us! We’re thrilled to hear CLAE shoes are your go-to in every color. We also appreciate your feedback regarding sizing, delivery times, and sales. We’re always looking for ways to improve, and your notes will be shared with our team. Thanks again for being such a long-time supporter of CLAE! Warm regards, The CLAE Team

Response from CLAEDec 2, 2025

Hello, thank you for your feedback. We’re glad the service was smooth and friendly. We’re very sorry to hear that the return cost was higher than expected. We understand how frustrating this can be and appreciate you sharing your experience with us. We’re working on a solution to provide return shipping labels at more affordable prices. - CLAE Team

Response from CLAEFeb 9, 2026

Hi Jonny, We’re very sorry to hear about your experience and appreciate your honest feedback. It’s never our intention for a customer to feel disappointed with the quality of our shoes or our service. Regarding returns, we understand how frustrating it can be, and we’re actively working on improving the process to make it smoother and clearer for everyone. We truly value your comments as they help us improve, and we hope to provide a better experience in the future. — CLAE Team

Response from CLAEOct 8, 2025

Hi Matthew, Thank you for your feedback. The Bradley Essentials is intended to have the same construction as the Bradley California, so it’s surprising to hear about the issues you’ve experienced with the tongue. We’d encourage you to reach out to our Customer Service team at [email protected] and include photos of the pair in question. They’ll be happy to help resolve the issue. Thank you for your support and for sharing your thoughts! Best regards, CLAE Team

Response from CLAEAug 19, 2025

Hello, Have you reached out to us at [email protected] ? Unfortunately, without your order number or your account/pseudo, we won’t be able to locate your order or assist with the refund. Please send us an email with these details so we can help resolve this as quickly as possible. Thank you for your understanding. CLAE Team