CJ Pony PartsReviews of cjponyparts.com

Absolute joke of an ordering system, I’ve spent a fortune on 3 mustang builds with them, this time I just ordered a load of parts half the orders I’m getting emails saying issues with billing address so orders cancelled please reorder, but they didn’t do it on all the orders so works for some but not others, tried 3 different cards again some orders worked but others didn’t. it’s because they take so long to process the order is what it looks like told them they sent me a refund on my last order as they didn’t like what I told then obviously no reply to my email as they must know how bad there ordering system, I’ll order from somewhere else made it an absolute headache

What a joke I ordered over 7k in parts and they held the entire order for two backorder items and when I called to remove them so it would ship out still nothing oh correction they sent some bolts and to the wrong address how is this place in business?

Fedx lost my shipment, all CJ Pony would do is send me a link to the shipping insurance company they charged me for so I can fill a claim. Have to wait 5 days to fill a claim, all that insurance did was put the monkey on the customer, who has no choice in what shipper is chosen. Last time I will ever order from JC Pony parts. Customer Service is something they know nothing about!

Terrible service so far. Ordered 4 items and they sent 3 of the 4. The one they didn't send was a Roush Cold Air Intake. I thought it was just a simple mistake because the box wasn't even big enough to fit the product. After some back and forth via email over the course of TWO MONTHS because they take 10 days to respond, they admitted to not sending it but still refused to rectify the problem. Working on a partial refund from Paypal now.

After receiving my parts that were dropped off by the road and no update that it was delivered, every carrier that I have used except GLS takes all my packages to the door that way they don't get stolen, I called and asked them if they would use another carrier and they said that they would, so I tried again but they still used GLS, so that was the last time that I use them, beware if you use them for your parts, you may not get notified and get your parts dropped off by your road.

Four-plus year customer of CJ Pony who is moving toward being a former customer due to non-responsive customer service. Ordered three various parts of $50 in value but received a Mustang tag ordered by someone in the Bronx, N.Y. Have gone thru the notification three times, submitting pictures each time of the wrong delivered tag and sales receipt addressed to the Bronx customer. Zero response from CJ Pony, who has my $50. Have ordered thousands of $ in parts from CJ Pony over the last four years. Mistakes happen; I understand, but non-responsive customer service is in-excusable. Time for somebody to be accountable at CJ Pony, or I’m done with them, for good.

I ordered a driveshaft on 3/20/24. The wrong part was sent. Have been trying for over 2 weeks to get the issue resolved. Got 1 response from customer service on 4/1/24 to send pictures. Sent several emails since then and not even the respect of a response as of today 4/12/24. Have a $700 unusable part. Guess for them $700 is not a big deal when they make hundreds of thousands, but for me it is a hell of an expenditure. The customer service from this place is terrible. I have lost all patience with this matter. Having to borrow a car to get to work because my car is out of service with a failed factory driveshaft. Once this is resolved I will not do business with them anymore. Should have listened to the reviews. Lesson learned.

Still haven't received my order in 8 months... No reply to my emails. Terrible....