CJ Pony PartsReviews of cjponyparts.com

CJ Pony Parts (hereafter, CJPP) has been for many years one of my goto suppliers for parts, recommendations, and installation advice. Although this review highlights a poor experience with the package (packaging) and subsequent requests for redress regarding my most recent order from the company, it may not be representative of a more holistic evaluation of the current state of play at CJPP. I say this despite their TrustPilot rating which sits at 1.7 stars, the result of 73% 1-star and a mere 15% 5-star of ~177 reviews. With a A+ grade on the Better Business Bureau’s site, CJPP has earned 1.25 of 5 stars in customer feedback. Yelp finds CJPP a 1.3-stars over 281 reviews. Recently, I ordered a set of Steeda Rear Subframe Support Braces (# 555-5754) from CJPP. I paid a total of $390.63, which included $38.06 for shipping and handling (provided by FedEx) of a package that arrived late, damaged, and with a part missing. The box, which appeared to be something they reused from previous returns (kudos for “recycling”), was crushed, perforated, and torn. Beyond that, a number of washers, one of which was missing, were scattered in the folds of the packing material. I cannot comment on why those washers were not included in the sealed pack of installation hardware that came with the braces–but reasonable speculation could posit that this set was a return CJPP simply taped back up and shipped out to me without a proper inspection beforehand. That probability would be supported by the condition of the box. So, in total, the package was missing one washer. Some might say no big deal–an assessment with which I might tend to agree. That is, until I stopped to consider for what was I paying and why shouldn’t CJPP be given a chance to make good on such a menial failure.Well, that’s what I did. I reached out to CJPP to inform them the box arrived in poor condition and to confirm that I did in fact have all the parts necessary for my installation to proceed. Maybe I only needed 7, not 8 washers, an idea I implied in my email by noting there was no inventory or instruction sheet with which I could have confirmed all the parts were included or not–an idea lost on their customer service representative. The response I received was concise or curt but certainly not helpful. I can’t read too much into the tone of the response which is absent any concern, never mind solution, but the interrogative at the end could be interpreted as a second-grade attempt at a sardonic quip. “You appear to have all of the hardware with the exception of one washer. We have an installation video. Please see the below link?” I replied in kind, “Ok, so I guess that means the kit is incomplete. Does CJ Pony have a remedy for this shortfall or am I off to the hardware store?” Certainly, my concern doesn’t come near the expense and problems that others have faced. In fact, many might say the damage and missing parts are not worth the trouble to mention. But that’s not the sole measure of dissatisfaction here. It is, in a word, CJPP’s utter apathy. UPDATE. CJPP responded: "We apologize for the inconvenience and if you could go to the hardware store that would be great. Please except this 10% code on items that apply for your future order." Well, my view remains unchanged. Aside, does the phrase, "that would be great" ringa bell? Office Space.

Ordered parts on site, one part showing 2 week delay, came into stock but then 2 parts now out of stock but when check their website says parts are in East coast but not West coast. When Email they say they don't ship between their depots. 7 weeks later still waited. Asked to cancel the outstanding parts and I would reorder but informed all parts must ship together. Numerous emails and eventually cancelled those parts. Asked on one piece if clip and bearing included to be told No that's why was waiting on other parts. When order arrived the parts were actually included. They have no clue on items. Customer service reps are of no use and can't answer simple questions, that's if they actually respond to emails

Ordered parts to be shipped to the UK arrived within a few days. Paid customs charge up front which saved a lot of bother from my end. Will def order from them again.

Ordered 2 inside window crank handles with knobs. Received 1 correct handle and other one wrong. Set up to return part and they stated i would have to pay for shipping. I wrote 3 emails i needed a shipping label because it was their mistake for wrong part. I also told them i had ordered 2 handles and 2 black knobs. every time you try install the knobs they break because the plastic is so hard. so i ordered ones that had the knob already installed. but knob was clear. not what i wanted but would have to use due to knob breaking. I had also ordered 2 convertible top switch and both broke after one use so i put a 3 way toggle switch. The handle i received only costs around $11.00. why should i pay for shipping when it was their mistake. i sent a email that i am going to post bad reviews every where i can.1970 ford mustang. so if i was you do not order from CJ pony parts or you will get the wrong part and you will have to pay for shipping or buy 2 switch that break and they will not pay back because it was installed.

Purchased a set of Renegade Series Euro-Style taillights from them just under a year ago, one side already has moisture in it and the running lights are completely inoperable. Contacted them twice now pertaining to the aforementioned and both inquiries were deliberately ignored. I've now disputed the purchase and have submitted a consumer complaint pertinent to their products/etiquette to my respective Attorney General's office and the Federal Trade Commission. Also, don't buy their ACCELATEC Steering Wheels either, small pieces of the steering wheel have been coming off in my hand and the red stripe on the top of the steering wheel has also started staining various parts of my hand red. Their products appear to be cheap garbage, likely products that have been drop-shipped and marked up an egregious amount. Spend your money elsewhere, folks.

The vinyl floor mat that was delivered...was complete garbage . The shipping box was old and retaped several times! CJ Pony parts offered a RMA and stated I would have to pay the $50.00 in return shipping. Then upon arrival at CJ Pony... THEY would decide on a refund or not! That means I get double dipped in $$$$ in shipping and have no parts!?!?!?

Found the parts I need .And delivery was quick.

Bought around $700 worth of parts to put my mustang back together including fender bolts and the special faster to hold the to the rocker. Guess which items I PAID FOR that were NOT in the box??? Yep. The fender bolts and the special one. Place is an absolute JOKE. Never have these issues with anyone else. Must be zero supervision there! Order number 71862903!