City Sightseeing New YorkReviews of citysightseeingnewyork.com

Rip off. Shady company. We purchase 5 attraction flex passes and used 4. On the 5th it said passes were no longer valid. They had us scanned in an area we never visited (no refund, they didn't care). Everywhere you use these they scan the passes and take a picture of them. I suspect one of the pictures was sent to someone else. Spent all day in one area but somehow used a pass on opposite side of the city... You've been warned.

After hopping off the bus to visit Lincoln Square we tried to hop on again at the same bus station, but that did not work: Several buses from the same line passed us without stopping, several had no capacity to get on. A large crowd of people wanting to hop on, had had shaped at the bus station and begann to become frustrated with the situation. It took us several hours to get on a bus but we had to sit downstairs inside of the bus, in the heat, with no view of the city at all. We were told we could move upstairs as soon others would leave but that did not happen, so we went around central park, through Harlem without actually getting a view. Also the staff was rude. It messed up the whole day, I had spent a lot of money on those tickets and my sisters had come a long way to spend a weekend in New York. Obviously NYsightseeing is selling too many bus tickets for too few buses in order to accommodate all costumers appropriately. I would not recommend it. For $168 we could have taken a lot of cabs!

To whom it may concern, This email is in reference to complaint #52673 filed on July 25 2017. Attached you will find photos of our city bus sightseeing tour tickets. As our family has been out of country since the 25th we have not had staple access to email and this is the cause of this delayed complaint. On July 25th our family was visiting New York City. We were approached by over 6 sales representatives for your company "city sight seeing new york". We were solicited a hop on hop off tour of new York City with various tour options all accompanied by a live voice guided tour. Buses were to arrive at each stop roughly every 20 minutes and there was an option to be seated below deck or above deck- both having the option to plug in PROVIDED headphones to hear the live guided tour. As you will see our first issue arose when purchasing tickets. The paper ran out half way through printing our tickets and the sales rep could not re print the last unprinted ticket again once he re-filled his machine. This lead to a lengthy phone call to his supervisor who after many failed attempts to print the last ticket (which was already paid for on our visa,) advised that the sales rep re print our tickets and say that we (the customer) paid cash (even though we paid visa) he then kept the half printed tickets and reprinted all of our tickets. We immediately found a pick up location and we had to wait and watch 2 busses load up and leave as there were too many passengers. NOT a great start as this was over a 50 minute wait "because traffic was bad". We finally boarded a bus and the only seats left were below deck. This would have been disappointing enough on its own considering the bus is wrapped in your advertising decals, making viewing out the covered windows difficult at best. To add insult to injury the bus was so full we had to stand. Because of this we could not hear the guided tour nor see out the windows. This was beyond disappointing. We stayed on the bus for about 20 minutes debating getting off, but being discouraged by the fear we would not get back on a bus as they were so full and "running behind schedule". We got off anyway because the tour in the fashion it was being delivered at that point was pointless. We toured a cathedral and then grabbed a bite to eat. We located our next pick up location as shown on your tour maps (given upon purchasing a ticket). We waited 40 minutes at this stop, still no bus. We decided to walk back to the cathedral down the road where we were dropped off ( as we walked we watched for busses to pass on this route, as it was a straight shot from one stop to the next. Not one of your busses passed us on our journey down the road). We waited at the next stop for another 40 minutes. Finally, a bus came and yet again we were on the bottom of the bus on a bus so full that there was hardly enough room to stand. Again we heard and saw nothing. No A/C on the bus and absolutely jam-packed with other frustrated customers of yours. We took the bus back to an area somewhat close to our car. At this point, I called and made my complaint. I understand that things happen when running a business, however, to falsely solicit a service in the way that your company did is criminal. We not only were let down by the absolute waste of money this was but we LOST an entire day because of it. Time is precious for those of us who earn an honest living and even though we tried to make the best of our time, we were left stranded by you in a city we knew nothing about for an entire day of our vacation. Because of this, we are requesting a refund for the services you promised and that we purchased but that were not provided to us. Both tour guides apologized and admitted that they oversold tickets and did not have enough buses running and as we respect their apologies, they did not get back the time and money we lost that day. TO DATE: follow-up emails x3 and phone call x2 - keep being put on hold and disconnected.

We booked onto the Super Saver Ticket to Woodbury on Monday (14th August) which had set departure times of 9am and returning at 4:45pm. We arrived well before 9am and waited in line for the bus. However we were advised that the first bus was full and the second bus would be arriving in 30 mins which means a departure of 9:30am. Firstly I want to note that we had to wait in line for 30 mins and the company representative at the bus stand was rude and did not provide any clarification/confirmation when asked whether the 30 min delay could be made up at the end? He didnt even care nor made any effort to clarify this with anyone in the company and basically left us waiting on the footpath and never returned.I would expect more professionalism from a company like this. Secondly if the company knew that many people booked in at this time, why wasnt a second bus already arranged in advance to ensure a timely departure for all? Overall I was not happy with the experience and would not be recommending this to anyone. Preference would be 0 stars!

We booked the 48 hour tour for the 26th and 27th October. Since it was very cold, 8 degrees Celsius, we addressed the friendly staff in advance. We were assured that the double decker buses are suitable for this. During the journey, we had to realize that despite the tight winter clothes it was too cold on the open top deck. It was not windproof as the friendly staff promised us in advance. That would be half as bad as it would not be cold in the lower deck. To our astonishment we had to notice that the windows in the lower deck were covered with foil. You could see nothing! We can not understand why a sightseeing bus makes the windows opaque. Also the sound-guide was miserable, the headphones were too quiet, one of the plug on the bus had a wiggle contact. The quality of the spoken info was very bad and unprofessional. The outdoor advertising is more important to the company than the view for the customer from the bus. The result is the impression that the company is only interested in selling tickets and not doing so and not making the customer happy with the product. We have not continued the trip and expect full refund! Our lost time and the bad impression they will hardly be able to make us good again.

We were sold the wrong ticket in New York for the 911 museum. When we got to the museum we were told the ticket was valid there, only for the memorial. We had to pay another $50 to get in. When we went to the City Sight Seeing office to get our money back and we were told it wasn't their fault because it was a street vendor that sold us the City Sight Seeing Ticket. We were Told to write up a complaint and we would be contacted within a week. After a week we didn't hear back so I emailed. Still no response over 3 weeks later

We experienced everything from Taylor Swift being described as 'yum' (coming from a man in his 50s or 60s) to being recommended to not experience Korea town because their food is gross. He spent the whole tour hitting on women on the bus! We didn't learn anything about the city except where the lingerie stores were that had good window displays! We were horrified >:(

First mistake - I bought tickets online. That left me with a voucher. Smart money buys the tickets from the man on the street in front of the bus and boards the bus. A voucher means you have to stand in line to get a ticket. But I'm getting ahead of myself. When I showed up in front of the company's ticket office, this loud rude man in a CSNY suit gets in my face asking me 100 questions about what I want to do. I'm still mentally taking in Manhattan so processing his adrenaline took me a moment. To add insult to injury, some street hawker had handed me a brochure from a competitor tour bus so a$$hole starts telling me I am at the wrong bus since that brochure is not "theirs." I finally get a word in edgewise and tell the gentleman if he would just calm down, I will tell him what I to know. Did not go well but he did tell me that the vouchers I had earned me a place in a 50 foot line of tourists waiting for tickets. So...about an hour later, we get actual tickets. We go and load the bus and it's not that bad...ish. We go to the top and we listen to the tour guide and see pretty much what we wanted to see. Of course, at each de-board, the tour guide has to go into his song and dance about how it is customary to tip but I suppose his life is worse than mine so... We eventually get off the bus on the south end of Manhattan to see the 9-11 memorial, the new towers, and the Statue of Liberty. Once done with all that, we reboard the bus near Battery Park and the tour resumes. Again - not bad for riding around in a bus and listening to the tip begging but both guides were knowledgeable and that's all we wanted. Oops! There is bad traffic in Manhattan and a road is closed.. OMG!!! How did this happen in a sleepy town like NYC? Near the Waldorf, the bus staff is clearly agitated. How a company that drives a huge bus in Manhattan 7 days a week can possibly be thrown by traffic and construction is beyond me but these folks were clearly out of their element. They have no alternate route and the dispatcher (someone back home I presume) just tells them to stop the tour, put all of us off on the street and leave. No apology, no explanation, and no ride back to the beginning of the tour. Just done. I suppose the lack of tip begging at the last stop was pleasant but, dude, really?