City HiveReviews of cityhive.net

We’ve had a frustrating experience with City Hive support related to a product labeling issue that took far longer to resolve than it should have. Over the course of a week, multiple team members clearly communicated that certain items were being incorrectly labeled as “pre-arrival,” despite the fact that they were in stock and should not have been categorized that way. Unfortunately, despite repeated explanations, the issue persisted and required escalation beyond our account manager. This resulted in a full week of lost productivity and unnecessary back-and-forth. More concerning was the apparent disconnect in communication, as our request was straightforward but did not seem to be properly understood. We are hopeful this will be addressed at a higher level, but based on this experience, there is clear room for improvement in both responsiveness and internal communication within their support team.

Customer for over 10 years. The best thing about City Hive is they always have the store owner at heart. It may take some hammering out to get your digital offering exactly how you want it -- but it's never because the team doesn't value the way you do your business and relationships you have with your customers. Every liquor store owner should get out from under the thumb of the delivery apps (you know who they are) and take control of your market with City Hive's app for delivery, shipping, loyalty, and subscription clubs.

Intuitive, user friendly e-commerce platform with an excellent support staff.

A great platform with a lot of customizability and a helpful staff.

City Hive is Amazing! My account manager, Peter, helped me to customize our website specifically how I would like it!

SO I tried once the first time no call back response at all ok whatever few months later I try again system a bit better schedule online for demo. OK Great no confirmation emails calls nothing weird but ok whatever they shoot a text at time I selected that they are waiting for me to join. I'm confused join what nothing been sent to me. SO while I'm waiting to get a link or somthing to join the meeting I'm reading reviews an I'm like you know what you dont even have my business yet an its anything but smooth well oiled system in place to me that's a red flag since I want them to run my stores web service an they cant handle a web conference call

At this point, I want to reach out to tell others how bad the service from City Hive is. Within the last year, I have run into problems with deliveries from my local liquor store. They use City Hive and their deliveries are always a problem. Let me give you the rundown. Every time I order a delivery, something is wrong. At -10 degrees, I don't want to go out to shop in store or do a pickup. So, I ordered a delivery. When it was half an hour after it was scheduled to be delivered and still had not shown up, I called the store. The employee who answered the phone told me that no one was available to deliver it at that time. By the time I received the order, it was over an hour late. Good thing it was nothing that I needed right away. Prior to this, I had tried to use the free delivery offer that I received in my email. When I started to checkout, it showed that I had to pay for delivery. I called the store to ask about this issue. The employee I spoke with told me that they could not do anything about the delivery charge because it was offered through a different company. That was City Hive. Good luck with deliveries from any liquor store or whatever else City Hive delivers. Don't expect much because you will not get much. They are not worth using unless you are in dire straights.

Citi Hive Sucks! Payments do not go thru even with a valid credit card! No one ever answers phone! Site is down more than it is up. Worst merchant ever!