CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperSep 13, 2023

Thank you for sharing your experience with us. We're thrilled to hear that you found our platform efficient and that the shipper you connected with met your expectations! We strive to provide a balance between quality and cost, ensuring that users have access to reliable shippers. Your feedback regarding the cost is noted, and we're always looking for ways to enhance the value we offer. Should you have any specific suggestions or wish to discuss your experience in more detail, our Support Team would be delighted to assist. They're always there to provide insights and solutions at [email protected]. Thanks for choosing CitizenShipper!

Response from CitizenShipperSep 12, 2023

Thank you for sharing your feedback with us regarding your recent experience with CitizenShipper. Your input is incredibly valuable to us as we strive to enhance our services continuously. We're delighted to hear that we were able to assist you in getting your puppy home promptly, and that the variety of bids available made the process easier for you. We understand the importance of choice and convenience in pet transportation. Regarding your concern about the fee, we appreciate your honesty. Our aim is to provide transparent pricing, and we'll certainly take your feedback into consideration for future improvements. If you ever have questions or need further clarification on fees or any other aspect of our services, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They can provide you with a detailed breakdown and address any inquiries you may have.

Response from CitizenShipperSep 2, 2023

Thank you for taking the time to share your feedback with us. We are delighted to hear that your dog was delivered safely and that our driver kept you informed throughout the journey. At CitizenShipper, the safety and well-being of your pets is our top priority. We understand that the inclusion of more dogs on the trip than expected resulted in additional stops. We appreciate your understanding in this matter as our drivers sometimes need to accommodate additional pets due to unforeseen circumstances. We assure you that our drivers are trained to manage such situations efficiently while ensuring the comfort and safety of all pets on board. We value your feedback as it helps us to improve our services and provide a better experience for all our customers. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated Support Team at [email protected]. They are always here to help and provide detailed resolutions to any inquiries you may have.

Response from CitizenShipperAug 27, 2023

Thank you for sharing your feedback with us. We are pleased to hear that you found our platform to be great and appreciated the simplicity of the bid process and the ability to read reviews before hiring someone. We understand your concern regarding the fee. Please know that we are constantly working to balance the need to maintain our platform and provide support with the cost to our users. Your feedback is important to us and will be taken into consideration as we continuously work to improve our services. If you have any further inquiries or need assistance with future shipments, our dedicated Support Team at [email protected] is always here to help.

Response from CitizenShipperAug 18, 2023

Thank you for sharing your experience with us. We truly value your feedback and are glad to hear that you found a company that met your needs and provided excellent service throughout your transportation process. We apologize for any confusion regarding our fees. Your insight is valuable as it helps us enhance our communication about pricing. We understand the importance of transparent pricing, and we are continually working to improve this aspect of our platform. For any further assistance or clarification regarding fees, we recommend reaching out to our dedicated Support Team at [email protected]. They are here to provide you with detailed information and help address any questions you may have. Thank you for choosing CitizenShipper for your transportation needs. Your feedback is important to us as we strive to provide the best experience for all our customers.

Response from CitizenShipperAug 15, 2023

Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused due to the lack of clarity regarding the booking fee. Your experience is vital in helping us refine and improve our service. We're continuously working to ensure that our platform is as transparent and user-friendly as possible. Feedback like yours is invaluable in guiding those efforts. Should you have further questions or need clarification on any aspect of our service, please feel free to reach out to our dedicated Support Team at [email protected]. They're always eager to assist and provide more insight. We appreciate your understanding and thank you for choosing CitizenShipper.

Response from CitizenShipperAug 13, 2023

Thank you for sharing your feedback with us. Transparency and clarity are important to us, and we genuinely appreciate you highlighting the need for clearer communication regarding costs. Your insights help us improve and ensure a more informed experience for all our users. If you ever have any further questions or need clarifications in the future, our dedicated Support Team at [email protected] is always here to provide you with comprehensive insights.

Response from CitizenShipperAug 8, 2023

We're delighted that CitizenShipper was able to assist you with your pet transport needs during your move. Thank you for your positive feedback and the valuable insights you've shared. We're taking your suggestions about pricing transparency and communication to heart as we continually enhance our platform. Your feedback on listing multiple types of pets is also appreciated, and we'll work on making this process smoother. For any further questions or suggestions, please don't hesitate to contact our dedicated Support Team at [email protected]. They're here to help.