CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperMay 2, 2024

We appreciate your feedback and are sorry to hear about your experience. At CitizenShipper, we strive to ensure every transaction meets our high standards. For complex inquiries like yours, our dedicated Support Team is equipped to provide tailored assistance. Please reach out to [email protected], where we'll be happy to address any concerns you have.

Response from CitizenShipperApr 30, 2024

We're truly sorry to hear about your frustrating experience. Ensuring accurate listings is crucial, and we apologize for any inconvenience caused by the inaccuracies in your boat delivery request. Your feedback is valuable, and we'll take immediate steps to address and improve our listing process. If you have any further concerns or need assistance, please don't hesitate to reach out to our dedicated Support Team at [email protected]. We're here to help ensure a smoother experience for you in the future.

Response from CitizenShipperApr 30, 2024

We're sorry to hear about your experience with Allen Transport. As a platform connecting customers with transporters, we take reports of scams very seriously. Our Support Team is here to assist you in resolving this matter and providing guidance on next steps. Please reach out to us at [email protected] with any details you have so we can investigate further and help you find a resolution. Your feedback is invaluable, and we're committed to ensuring the safety and satisfaction of all our customers.

Response from CitizenShipperApr 30, 2024

We appreciate your feedback and understand your concerns. Our platform aims to ensure fair compensation for drivers while providing a reliable service to customers. The fees charged help maintain the platform and support ongoing improvements to benefit both drivers and customers. If you have any questions or need further assistance, please feel free to reach out to our Support Team at [email protected]. We're here to help address any inquiries you may have and ensure a positive experience for all users

Response from CitizenShipperApr 30, 2024

We're sorry to hear about your experience and understand your frustration. While we facilitate connections between customers and drivers, we take all feedback seriously and continuously strive to improve our platform. Our goal is to ensure a smooth and reliable experience for both parties involved. If you encounter any issues with a driver, please don't hesitate to reach out to our Support Team at [email protected]. We're here to assist and address any concerns you may have. Your feedback helps us improve, and we appreciate your patience and understanding.

Response from CitizenShipperApr 30, 2024

We apologize for any difficulty you've encountered in reaching us via email. Our Support Team strives to respond promptly to all inquiries, and we're sorry for any delay you've experienced. Please rest assured that your email is important to us, and we're committed to addressing your concerns as quickly as possible. In the meantime, if you have any urgent inquiries or need assistance, please feel free to reach out to our Support Team directly at [email protected]. We're here to help ensure a positive resolution to your issue.

Response from CitizenShipperApr 30, 2024

We understand your concerns and apologize for any frustration you've experienced. While we act as a marketplace, we take all feedback seriously and continuously work to improve our platform and the experience for both customers and drivers. Our Support Team is here to assist with any issues or inquiries you may have, including those related to driver performance or communication. Please don't hesitate to reach out to us at [email protected] for further assistance. Your satisfaction is our priority, and we're committed to addressing your concerns and ensuring a positive experience moving forward.

Response from CitizenShipperOct 22, 2024

Dear Craig, We are truly sorry for the inconvenience and frustration that you experienced during your puppy’s transport, and we deeply regret the lack of resolution you’ve encountered with both the driver and our platform. We fully understand how upsetting this situation has been for you. First, we want to acknowledge that the communication breakdown and missed commitments by the driver are unacceptable. Your trust in our platform is paramount, and we take full responsibility for not providing the follow-up and support you expected. We apologize for any confusion regarding the terms of cancelation and the refund process. Our team is reviewing the actions taken so far, and we will ensure that your case is re-examined thoroughly. While we understand it has been some time since this occurred, we will re-engage with the driver to resolve the issue and discuss refund options. We will also ensure our management team is involved so that we can address the matter swiftly. Please know that we are committed to improving our processes and will ensure that this kind of experience is prevented in the future. Thank you for bringing this to our attention, and we will reach out to you directly through our support team at [email protected] to continue working on a resolution. Best Regards, CitizenShipper Support