CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperJul 13, 2024

Dear MS Phillips, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the emails you received. We understand how frustrating it can be to receive unwanted communications, and we regret that this occurred. At CitizenShipper, we are committed to respecting our customers' preferences and ensuring a positive experience. Your feedback helps us improve our processes and prevent such issues in the future. If you have any further concerns or need assistance, please feel free to reach out to our dedicated Support Team at [email protected]. They are here to help and address any questions you may have. We appreciate your understanding and patience. Sincerely, The CitizenShipper Team

Response from CitizenShipperJun 19, 2024

Dear Karen Nierenberg, Thank you for bringing your concerns to our attention. We understand your frustration regarding the lack of response from the driver and the inconvenience this has caused. At CitizenShipper, we strive to ensure a smooth and reliable experience for our users, and we regret that this was not the case for you. Your feedback is important to us, and we are committed to improving our processes and communication. To address your concerns more thoroughly and assist you further, we recommend reaching out to our dedicated Support Team at [email protected]. They are equipped to handle such inquiries and provide the necessary support to resolve your issue. We appreciate your patience and understanding as we work towards a satisfactory resolution. Sincerely, The CitizenShipper Team

Response from CitizenShipperJun 7, 2024

Dear Kerry, Thank you for bringing this to our attention. We deeply regret the inconvenience and distress caused by the last-minute cancellation, especially given your husband's important treatment. At CitizenShipper, we strive to connect customers with reliable service providers and are committed to improving our screening processes. Your feedback is invaluable in helping us enhance our services and ensure such situations are minimized in the future. To address your specific concerns more thoroughly, we recommend reaching out to our dedicated Support Team at [email protected]. They are ready to assist and provide the necessary support to resolve this issue. We appreciate your understanding and patience as we work towards a satisfactory resolution. Sincerely, CitizenShipper

Response from CitizenShipperJun 3, 2024

Dear Jai, Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you encountered. At CitizenShipper, we strive to ensure effective communication and reliable service, and it’s clear we fell short in your case. As a marketplace, we strive to ensure a seamless connection between customers and transporters, and it's clear we fell short in this instance. We are committed to addressing this issue promptly. To provide you with the best assistance and address your concerns in detail, we encourage you to reach out to our Support Team at [email protected]. Our team is here to help and will work diligently to resolve the matter to your satisfaction. Thank you for bringing this to our attention. We are dedicated to improving our services and hope to have the opportunity to restore your confidence in us. The CitizenShipper Team

Response from CitizenShipperJun 3, 2024

Dear Ross Curry, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced and truly value your feedback. At CitizenShipper, our goal is to facilitate a smooth and reliable service for all our customers, and we're sorry to hear that we didn't meet your expectations. We understand your frustration regarding the booking fee and service issue. As a marketplace connecting customers with transporters, our primary aim is to ensure both parties have a successful transaction. It seems there was a misunderstanding, and we genuinely regret any confusion this has caused. We'd like to assure you that our Support Team is dedicated to resolving such matters with the utmost care. To provide you with a detailed resolution, please reach out to us at [email protected]. Our team will investigate your case thoroughly and work towards a satisfactory solution. Thank you for bringing this to our attention. We are committed to improving our service and hope to restore your confidence in us. Best regards, The CitizenShipper Team

Response from CitizenShipperMay 22, 2024

We appreciate your feedback and understand your concerns. We strive to provide a platform that balances convenience with trust and safety for both our customers and service providers. While our booking process is designed to streamline the experience, we understand that some customers prefer direct communication. Rest assured, our Support Team is here to assist you with any questions or concerns you may have before booking. Feel free to reach out to them at [email protected], and they'll be happy to help you find the best solution for your needs. We value your input and are committed to continuously improving our services.

Response from CitizenShipperMay 17, 2024

We are deeply saddened by the loss of your beloved companion, and we extend our most heartfelt condolences to you during this extremely difficult time. We understand that no words can truly alleviate the pain of such a loss, but please know your feedback is of immense value to us. At CitizenShipper, we strive to provide a reliable platform connecting pet owners with transporters, and we take your concerns very seriously. We continuously work on improving the vetting of our drivers to ensure that all pets are transported with the utmost care and responsibility. We appreciate you sharing your experience, as it highlights areas where we may need to enhance our processes and communication standards. We are committed to learning from this situation and making necessary improvements to prevent such unfortunate incidents in the future. For more detailed discussion and to ensure that all your concerns are addressed thoroughly, we encourage you to reach out to our dedicated support team at [email protected]. They are best equipped to handle specific inquiries and will provide the assistance you need. Thank you for bringing this to our attention, and once again, we are truly sorry for your loss. Warm regards,

Response from CitizenShipperMay 17, 2024

Thank you for sharing your concerns with us. We are deeply sorry to hear about the distressing experience you faced during the transport of your Malamutes. The wellbeing of pets during transport is a top priority for us, and the situation you described is very troubling. At CitizenShipper, we continually strive to improve the quality of our platform and the service providers we connect with pet owners. We take your feedback seriously as it helps us identify areas that may require further attention and improvement. We understand the gravity of your experience and would like to ensure it is addressed appropriately. For a detailed review and to discuss this matter further, please reach out to our dedicated support team at [email protected]. They are equipped to look into this incident thoroughly and can provide the necessary assistance and information. Again, we are truly sorry for your loss and the experience you've had. Thank you for bringing this to our attention. Warm regards,