Kimberly L.
Bad situation turned good
I found a driver on the CitizenShipper site, and paid her in-full at her request weeks in advance, in order to secure our transport date. This was going to be a transport of our 8 week old puppy. On the day of the scheduled transport, the driver texted me to tell me that her vehicle wasn’t working and she would have to reschedule. I ended up having to cancel plans and drive 10 hours that day, during and after which time the driver refused to refund my $350 via PayPal, check, cashiers check, etc.. CitizenShipper not only listened to every detail of the scenario, they also helped me navigate the battle to get my money back, and were in communication with PayPal throughout the claim process. Of greater comfort to me is that upon reviewing the case, due to her suspicious and fraudulent behavior, this driver was rightfully permanently denied access to their site. I dealt directly with a customer service representative named Mara Alvarez, who over the course of 2 weeks, was absolutely wonderful, helpful, highly professional, and extremely timely. A+ for customer service!