CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 145 reviews with 3 stars · Clear filters

Toni
Jun 12, 2023
I like that the company was able to put…
I like that the company was able to put me in touch with a pet transport but the fees charged by the company are too high. The pet transporter was reasonable, however
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Mike N.
Jun 4, 2023
Toooo expensive!!!!!!!!)
Toooo expensive!!!!!!!!)
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Sandra
Jun 2, 2023
Booking fee to high
Well, I believe that the idea is a good idea and I am happy with the service I was not happy with the booking fee of $95 on a $275 trip. Please adjust your pricing!
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Jeff
May 21, 2023
Good service, price too high
The service works well in getting you in touch with contacts who provide the service and giving you options but the fee to use the service is just way to high.
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Lauri J.
May 16, 2023
Expensive platform to resource transportation services
It was great to have a service that I could find for my pup to be transported across country. However, I found it difficult to navigate after my delivery. As I am attempting to unsubscribe or cancel my subscription and the site won’t allow me to find the helpful button that it’s telling me to get to. The help guide is very good at explaining how to go about it, however, it hasn’t worked for me, as well as it might for others. Also, there was nothing telling me how much the fee would be prior to booking so I ended up spending $155 just to use the platform. There are many platforms out there that do not charge that large sum of money to use them. This is my reasoning for three stars.
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Lisa
Apr 17, 2023
Needs better protection plan
I had a great experience using CitizenShipper. The only reason I gave 3 stars is because of the low pet protection plan. The $1,000 would not even cover half of what our puppy cost. So if by chance something did happen, you more than likely would be out a lot of money.
Response from CitizenShipperApr 27, 2023
We appreciate your feedback and are glad to hear that you had a great experience using CitizenShipper. We understand your concerns about the pet protection plan, and we take your input seriously. At CitizenShipper, we continuously strive to improve our services, and feedback like yours helps us make necessary enhancements. We will take your concerns about the protection plan into consideration as we work to develop better options for our customers. If you have any further suggestions or concerns, please don't hesitate to reach out to us at [email protected]. We value your input and are committed to providing the best possible experience for our customers. Thank you for your understanding, and we hope to continue serving you in the future. Sincerely, CitizenShipper Customer Support
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AmyP
Apr 11, 2023
Citizen Shipper Fee is Absurdly High
I was satisfied with the service I received but was appalled at the VERY high fee that Citizen Shipper charged on top of the transporter's fee. I had no idea about this charge until I was in the midst of booking my transporter.
Response from CitizenShipperApr 27, 2023
We appreciate your feedback and are glad to hear that you were satisfied with the service you received. However, we apologize for any confusion or disappointment regarding the fees associated with using CitizenShipper. Our platform connects customers with independent transporters, and the fees we charge help us maintain the platform, improve our services, and provide customer support. We understand that transparency is essential, and we are sorry if the fees were not made clear to you during the booking process. We will take your feedback into consideration as we work to improve the clarity and transparency of our fee structure. If you have any further questions or concerns, please feel free to reach out to us at [email protected]. We value your input and are committed to providing the best possible experience for our customers. Thank you for your understanding, and we hope to continue serving you in the future. Sincerely, CitizenShipper Customer Support
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Desiree T.
Mar 25, 2023
Fees are too high.
Fees are too high.
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