CitizenShipperReviews of citizenshipper.com

I recently booked animal transport with this company. I paid $99.99 to book the transporter to bring an animal to a rescue 4 hours away since I could not make the trip due to my work schedule. The morning that the transporter was supposed to show up, she decided to review the vaccine documentation provided by the rescue and saw that the rabies shot info was missing. Even though state law does not require this, the vendor wanted it and claimed it was in the fine print that it had to be provided. The rescue did not give it to them. They canceled right before pick up and I ultimately had to spend the gas money and time to make the long trip myself days later. Citizen Shipper refuses to refund my booking fee money ($99.99) even though they never provided any service to me and the vendor canceled what I had already paid for. They keep repeating that their policy is not to refund me, even though the vendor canceled last minute for reasons outside of my control. I will not be using this site again. Avoid if possible. $99.99 just to book the actual service, with nothing included, is beyond outrageous. Especially when they keep your money regardless of whether the company shows up.

I had a dog stolen from this site & CS didn’t even refund the service charge. Their fees have gone up exorbitantly as well

Doesn’t do anything or refund based on experience

Citizen Shipper doesn't do anything if you get scammed out of money. A potential customer decided to cancel last minute and I had to pay payment processing fees and the client disputed the partial refund I gave which was just enough to cover the fees and my time. It was extremely reasonable considering the late cancelation. Citizen shipper does not take the money from the client. The amount drivers/clients pay to be on the site is ridiculous considering that all it is literally a website for transports but it offers no security or anything of value. I have an average of 5 star rating and I don't even find enough transport options on the site. It just seems like capitalist BS only focused on money.

Please read my last reviews for the details of a terrible experience I have had with CitizenShipper. You will see they responded saying someone would reach out to me. That was 7 days ago. As I stated, this is a company who pushes out public facing and face saving responses while doing absolutely nothing behind the scenes. CitizenShipper - I wonder why you have not yet reached out to me to resolve my issue as you committed to in my Trust Pilot review?

Citizen shipper can connect you with lots of people wanting to charge you some crazy amounts to transport your pets. However the reliability of the people that make the offers leaves you with way too much homework to do to check if they are legitimate. Got hit by a scammer and even asked them to verify they were legitimate and citizenshipper backed them up. Not going this route ever again.

I signed up for a free 30 day trial and cancelled my account which I took a screenshot of and got an email confirmation and they still charged my account. Doesn't surprise me. I signed up as a licensed transport company and they have very few loads hence little relevant business on the site. Beware and do not sign up for their trial. They will attempt to charge you even if you cancel.

In June, I hired Pet Tasker through CitizenShipper to ship my 2 cats and dog. The driver, Shawn, promised me a large minivan, a private ride, a large crate for my cats, a separate litter box, regular photos of the cats, access to food and water, stopovers in a hotel to let the animals stretch. Instead, he sent his son, citing marital problems prevented him from being there himself, and 2.5 days later the cats arrived covered in urine and feces, shivering and crying. They had been driven a small car, no hotel stop, confined to the small crate without being allowed out even once, clearly no room to properly use a litter box/access food and water, no photos of the cats, a large lab in the back seat, and the owner’s son’s own dog in the front seat. One cat died a couple of days later. Even the son was shocked when he saw the state of the cats, he had not checked on them for 2.5 days and had no idea how badly they were soiled. The mat they were on was dripping in urine. I have tried over and over to work with Michael in customer support to fairly address my concerns. It has been an appalling experience trying to work with him. He will not let me talk to anyone else there, you can’t talk to a supervisor, you can’t talk to anyone by phone, everything is done through email. I asked them to investigate, all they did was not allow the son to drive again, no consequences shared with me for Shawn, the driver with whom I had the contract. They state I cannot prove my cat died from the transport. My cat left my care his usual little self, he was treated so poorly during the transport, he was dead a couple of days later. Even though I cannot ‘prove’ causality, I have ample proof of a breached contract, and texts from Shawn and his son stating shock and regret for the way the cats were treated. And they are allowing Shawn to continue to drive with CitizenShipper. I even have a written apology from Shawn saying he knows things would have been different had he driven himself, and CitizenShipper continues to let him drive for them. More, CitizenShipper refuses to let me leave a review on their website, taking it down every time I post it, stating I am violating their policy, yet they will not tell me which aspect of their policy prevents me from posting a review. You would imagine they would allow a past customer alert prospective customers as to the risks of hiring a particular driver. This has been a shocking experience knowing how my cat was treated the last days of his life. Beware of using this company, in my case they are completely walking away from any responsibility to me, my cat, and risking further harm to animals by not giving prospective customers honest reviews of individual drivers.