CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 341 reviews with 4 stars · Clear filters

Skylar S.
Nov 28, 2024
Great service and I definitely prefer…
Great service and I definitely prefer it to the alternative, however, the platform fee was unreasonable fedora how much the service cost.
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Bernice B.
Aug 4, 2024
Easy to contact multiple transporters
Easy to contact multiple transporters. Easy to check their qualifications and reviews.
Response from CitizenShipperAug 22, 2024
Dear Bernice Brioso, Thank you for sharing your feedback with us. We’re glad to hear that you found it easy to contact multiple transporters and check their qualifications and reviews. Ensuring a seamless connection between customers and service providers is one of our top priorities. We appreciate your feedback and look forward to assisting you further. Sincerely, CitizenShipper
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Hal W.
Aug 2, 2024
The service worked very well
The service worked very well. I heard from at least 6 transporters within 24 hours and most of them gave an estimate. ISHIPUPAY was awesome from start to finish and got my boat here two days ahead of schedule. My only concern is that your fee wasn't quoted until I confirmed the agreement.
Response from CitizenShipperAug 22, 2024
Dear Hal Wolfe, Thank you for your positive feedback! We're delighted to hear that ISHIPUPAY provided excellent service and even delivered your boat ahead of schedule. It's great to know that you found the process of connecting with multiple transporters efficient. We also appreciate your input regarding the fee not being quoted until the agreement was confirmed. Your insight is valuable to us as we strive to improve transparency in our process. If you have any further questions or concerns, our dedicated Support Team is here to assist you at [email protected]. They are ready to help with any detailed inquiries you might have. Thank you for choosing CitizenShipper, and we hope to assist you with your future transport needs. Sincerely, CitizenShipper
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jan B.
Jul 12, 2024
The pickup and delivery was in time
The pickup and delivery was in time. The drivers could not accommodate all of the items that were discussed when booking so I couldn't send one of my pets.
Response from CitizenShipperJul 13, 2024
Dear Jan Bauchou, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced and offer our apologies for not being able to accommodate your needs fully. Your feedback is important to us as it helps us identify areas for improvement. At CitizenShipper, we aim to provide a seamless and reliable service. If you have specific concerns or need further assistance, please reach out to our Support Team at [email protected]. They are ready to help resolve any issues and ensure your satisfaction. We appreciate your understanding and patience, and we are committed to making your future experiences with us more satisfactory. Sincerely, The CitizenShipper Team
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BOF
Jul 5, 2024
Beside the high booking fee
Beside the high booking fee, everything else was good.
Response from CitizenShipperJul 6, 2024
Dear BOF, Thank you for sharing your feedback with us. We're pleased to hear that overall, your experience with our service was positive. We understand your concern regarding the booking fee and appreciate your honesty in bringing this to our attention. Thank you for choosing CitizenShipper. Sincerely, The CitizenShipper Team
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NC
Jul 2, 2024
Great service. Lots of options
Good service. Got lots of offers. Seemed to ask for feedback before the trip actually started, but finding a driver was an easy option.
Response from CitizenShipperJul 6, 2024
Dear NC, Thank you for sharing your feedback with us. We’re glad to hear that you found our service helpful and that finding a driver was an easy process. We apologize for any confusion caused by the request for feedback before your trip started. If you have any further inquiries or need assistance, please feel free to reach out to our dedicated Support Team at [email protected]. They are here to help and ensure your future experiences are even better. Thank you for choosing CitizenShipper. Sincerely, The CitizenShipper Team
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customer
Jun 4, 2024
Post charges up front
This was great. Unsure initially but it worked out and would totally do it again. I do wish they would post the charges up front so you know but it worked out in the end
Response from CitizenShipperJun 7, 2024
Dear Customer, Thank you for your feedback and for sharing your experience with us. We're pleased to hear that everything worked out well and that you would consider using our service again. We appreciate your suggestion about posting charges upfront. Transparency is important to us, and we are continually working to improve our platform based on user feedback. For any detailed inquiries or further assistance, please feel free to reach out to our Support Team at [email protected]. Thank you for choosing CitizenShipper. Sincerely, CitizenShipper
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Orlando G.
May 3, 2024
Lower finders fee...
Great experience..Rates should be lower..Make it affordable for everyone.
Response from CitizenShipperMay 17, 2024
Thank you for your positive feedback and for sharing your thoughts on our pricing. We're delighted to hear that you had a great experience with CitizenShipper! We strive to make our service accessible and continually review our pricing to balance affordability with the quality of service provided by our transporters. For any detailed inquiries or suggestions regarding our rates, please feel free to reach out to our support team at [email protected]. They are always ready to assist and value your input as we work towards enhancing our platform. Thank you for choosing CitizenShipper, and we look forward to serving you again! Warm regards,
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