CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperJan 17, 2023

Dear Dennis, thank you for sharing your feedback. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through stringent driver screening, access to 24/7 televet care and $1,000 in pet protection coverage for every trip. Transporting your beloved pet is stressful in itself, and I’m so sorry the experience didn’t meet your expectations. Rest assured that we take all feedback very seriously. We’re here listening, and we’re committed to improving our services and customer support. Please email [email protected] if I can be of further assistance.

Response from CitizenShipperAug 17, 2022

Dear Tina, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.

Response from CitizenShipperAug 17, 2022

Dear Armando, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry. Please email [email protected] if I can be of further assistance.