CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Alfredo P.
Jul 4, 2022
Easy process
Easy process. Had a good experience!
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Shelley S.
Jul 3, 2022
Overall great experience
Overall great experience. Used Anderson transportation service. They were quick and took great care of the animals.
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Michelle
Jul 3, 2022
Awesome Pet Transport
I received 20+ quotes within a couple days. It was easy to look at their reviews, and details on how many transports they had already done, what their quote was and any other requirements. It was easy to do a process of elimination and come up with 3 or 4 to research and engage further. Ultimately made a great choice and everything was terrific!! Their fee was based on the quote amount which I thought was smart. Highly recommend.
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Jennifer B.
Jul 3, 2022
Easy and Prodessional
I tried finding individual quotes on my own. This was so much easier and gave me more options than I could have possibly found alone. Highly recommend and we will definitely use this service again!
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Sean T.
Jul 3, 2022
Great Driver Recommendation
I am giving five stars because my driver was professional, kind and courteous. However, I am extremely disappointed in the CitizenShipper service. I had no idea the service fee was in addition to the negotiated price with the driver. CitizenShipper needs to put that promentently on their website. Then the service fee was ridiculously high. The service fee was close to 30% of the total delivery fee. I don't know if I would have booked if I had known such UPFRONT AND FIRST. I think its a bit deceptive on behalf of CitzenShipper. I in no way put this on the wonderful drivers. This goes squarely on CitzenShipper owners/managers. It almost a type of "bait and switch". I am all for a fair service charge, or even this absorbent service charge if ITS PROMENTENTLY DISCLOSED UP FRONT.
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Ray
Jul 3, 2022
Excellent service from driver
Excellent service from driver. Good communication and importantly my bike arrived in good shape. Would definitely use again
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Paul Blocker I.
Jul 3, 2022
Pet Shipping
Very professional service
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Tonya
Jul 3, 2022
CitizenShipper was amazing
CitizenShipper was amazing. All bidding platforms should use it as a model. The matches for transporting our puppy were perfect. I love that we can see what certification each transporter has. I love the ease of communications provided by the platform with multiple shippers. The booking process is as simple as a buttong click. You can bookmark your favorite transporters to make it easy to narrow down your choice. You can choose how the site notifies you of communications. The app functions and info provided were more than I could have even thought of. Top notch service and perfect functionality of the app. Will definitely be using again.
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