CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
citizenshipper.com
Website
citizenshipper.com
Category
Pet Services
Location
Tyler, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Amazing experience shipping my pet. I wouldn't trust any other company. They were fast friendly and reliable. Super responsive too and fairly priced.
Response from CitizenShipperJun 16, 2025
Jared, thank you for your kind words! We're thrilled to hear that you had such a positive experience transporting your pet. Providing fast, friendly, and reliable service is exactly what we strive for, and it means a lot to know you felt supported throughout the process. We truly appreciate your trust and look forward to helping again in the future if ever needed!-Karla
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Amy F.
Excellent Driver for 2 Dogs
I hired Kevin from Citizen Shipper to transport my dogs to Oregon and he was great. He took good care of my dogs and provided photo updates along the way. Would hire him again!
Response from CitizenShipperJun 11, 2025
Amy, thank you for your kind review! We're thrilled to hear that your driver provided such great care for your dogs during their journey to Oregon. It’s wonderful to know you felt confident and well-informed throughout the process with the photo updates he provided.
We truly appreciate your trust in CitizenShipper and would be happy to help again in the future if you ever need us.-Karla
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Beth A.
My dog arrived safe and sound!
My dog arrived safe and sound from Colorado to MA. Heather was in contact often with updates and photos.
Response from CitizenShipperJun 10, 2025
Beth, thank you for sharing your experience! We're so happy to hear that your dog arrived safe and sound, all the way from Colorado to Massachusetts. It’s wonderful to know that your driver kept you updated throughout the journey. If you ever need assistance with another transport, we'd be honored to help!-Karla
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Sandra
Greta experience with citizenshipper
Great experience with citizenshipper!
I had plenty of dog transporters to choose from and found the right fit quickly.
Response from CitizenShipperJun 10, 2025
Sandra, thank you for taking the time to leave this kind review! We're thrilled to hear that you had a great experience using CitizenShipper and that you were able to find the right transporter for your dog quickly. If you ever need help with future transports, we're always here to assist.-Karla
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Sarah
Citizen shipper was such an awesome and…
Citizen shipper was such an awesome and easy experience. It was my first time using a site for pet transportation. It’s all so convenient for first time users. I was getting bids minutes after posting my needs. I was able to see the drivers backgrounds and read their experience. You’re able to message the drivers before making a decision as well. 10/10 experience and will be using citizen shipper next time I need to transport my dogs.
Response from CitizenShipperJun 9, 2025
Sarah, thank you for your thoughtful feedback! We're thrilled to hear that your first experience with pet transportation through CitizenShipper was smooth and convenient. It’s great to know our platform helped you feel confident and informed when choosing a driver. We truly appreciate your review and look forward to helping you again whenever you need to transport your beloved pets in the future!-Karla
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Numaya S.
Citizen Shipper Exceeded Expectations & more
I was nervous to book transport for my dog on Citizen Shipper but the website made it very easy to identify reliable shippers and my shipper Amanda was incredible. Definitely read reviews and ensure the person you find is legitimate, but the sheer number of people on Citizen Shipper makes it an incredibly useful platform and you'll definitely find someone who suits your need. The platform was very easy to navigate. I posted my need and got bids within minutes. The reviews and legitimacy of the shipper is easy to verify. Amanda was a trooper and incredibly patient and responsive throughout the journey. I looked into several other shipping websites (Airpets, Happy Tails) but found their service slow to respond and not personalized.
Response from CitizenShipperJun 9, 2025
Thank you so much for taking the time to share your experience! We're so glad to hear that the platform made the process easy and that you found a reliable and responsive driver like Amanda to transport your furry family member. It’s completely natural to feel nervous when booking transport for a beloved pet, so we’re especially happy to know that the reviews, bidding process, and platform navigation helped put your mind at ease.
We truly appreciate your thoughtful review and are grateful you chose CitizenShipper.-Karla
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Mel P.
This is my first time using this service
This is my first time using the service, but I wasn’t skeptical because the breeder had mentioned it before. It was super easy. I just the stats of my pet and pick up and drop off location, approximate not exact and within minutes had a bunch of different bids ranging from Low to pretty high.
I researched the bids with the lower request and looked at all their reviews, and went with the five star reviewed shipper and it was definitelya five star experience. And believe it or not cheaper than flying.
Response from CitizenShipperJun 6, 2025
Mel, thank you for sharing your experience! We're thrilled to hear that your first time using our platform went so smoothly and that you found the process easy and efficient. It’s great to know that the variety of bids helped you find a highly rated driver who delivered a five-star experience, and even more exciting that it turned out to be more affordable than flying! We truly appreciate you taking the time to leave this review and are so glad we could play a part in your pet’s journey. If you ever need help with future transports, we’ll be here for you.-Karla
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Claire N.
Quality delivery service (inter-state transport for furry friends and other items)
I had a fantastic experience using CitizenShipper and would highly recommend this quality delivery coordination platform to anyone looking for reliable inter-state delivery services. The rate was very reasonable, especially considering the high level of professionalism and attention to detail shown throughout the entire process. From start to finish, the shipper communicated promptly, responded quickly to questions, and handled everything with care and diligence.
What stood out the most was the shipper’s dedication to ensuring the job was done right. It’s not often that you come across a service provider who genuinely treats your delivery as if it were their own. Whether you're moving furniture, transporting a beloved pet, or coordinating a more unique delivery, you want someone who listens, pays attention to details, and follows through — and that’s exactly what I found with CitizenShipper.
One of the key benefits of using CitizenShipper is how user-friendly and efficient their online platform is. The website makes it incredibly easy to post a shipment, review bids from drivers, and select the best match for your specific needs. You get to choose from a pool of independent, vetted drivers who have real reviews from previous customers, so you know exactly what kind of service to expect. The transparency of driver profiles, ratings, and past feedback provides peace of mind that you’re hiring someone dependable.
Another big plus is the flexibility of services available. CitizenShipper supports a wide range of delivery needs, including pet transport, furniture delivery, small moves, and even vehicle shipping. This makes it a convenient one-stop solution for many different types of inter-state transport. In my case, I appreciated how adaptable the service was—tailored to my schedule and preferences, not the other way around.
CitizenShipper also offers a messaging system built into the platform, allowing for direct communication between the customer and the shipper. This helps streamline coordination and reduces any confusion that can sometimes arise with third-party logistics. I was able to message my driver before, during, and after the delivery to check in and get updates in real time.
The added safety measures were also reassuring. CitizenShipper encourages drivers to complete background checks and provides insurance options, which offers an extra layer of security—particularly important if you’re shipping pets or valuable items. I felt confident throughout the entire process that my items were in good hands.
Finally, I want to highlight the added value of supporting a quality delivery coordination business. It’s empowering to see capable entrepreneurs delivering exceptional service in an industry that is often male-dominated. Choosing CitizenShipper is not only a smart logistical decision, but also a meaningful way to support diversity in small business ownership.
All in all, CitizenShipper exceeded my expectations. Between the affordable pricing, excellent customer service, ease of use, and wide range of transport options, it’s a service I’ll definitely use again. If you're looking for dependable, personalized, and professional inter-state delivery, I strongly encourage you to check out CitizenShipper.
Response from CitizenShipperJun 5, 2025
Claire, thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored by your kind words! It means the world to us to know that your experience with CitizenShipper was so positive from beginning to end.
We're especially glad to hear that your driver handled everything with care and made you feel confident throughout the process. We work hard to make sure our platform supports both reliability and peace of mind, so it’s very rewarding to hear that this came through in your experience.
We’re grateful you chose CitizenShipper and even more so that you plan to use us again. If there’s anything we can do for you in the future, please don’t hesitate to reach out. We’d be honored to help!-Karla