CitizenShipperReviews of citizenshipper.com

Drivers are treated like dirt. She refused 2 times to allow me to respond to client feedback, which is antithetical her "community participation and review" She even froze my account and I couldn't contact customers, and was denied access to my internal email when customer cancelled and filed for refund, ensuring I would lose. Twice customers cancelled and I was forced to pay THEIR cancellation fees. I only deliver pets, precious lives, and she demonstrated repeatedly she could care less we were handling precious cargo. I had excellent reviews on my nurturing and care skills, stayed on schedule, but struggled to eat and pay bills when she pulled the rug out from under me when my car broke down after choosing between a tornado and rushing water, (I can't fly but I can swim!) I was suspended, even though pets were delivered safely on time. Now she is charging drivers JUST to read their messages. Not at all recommended. Your reply is completely off track. Customer cancelled, I was required to pay (twice). I cancelled my membership, and asked you to stop sending me emails. I just clicked on your site to reply, but it says I've been banned, so again, you refuse to allow honesty to prevail. Oh, and I'nm not new, I delivered for 2 years, and I was charged for CUSTOMERS Cancellations twice

these morons don't send nothing but emails all the time.. I'm sick of getting emails and Jennifer Buchanan does nothing to stop them so I'm sick of them does someone have to drive out to Texas and speak to them?????

Would not let me rate zero stars, I signed up in February of 2017 and cancelled my membership in writing on February 22, I have left messages on line, phone messages, text messages , this company has not returned a call, an email or any other response as of this date. BUT on the 22nd of each month they charge my credit card 24.99. I have to call my bank each month and dispute the bill, they remove the charge and then I go through the same thing next month. I can't believe a company can be so incompetent in this electronic age. I would NOT recommend this company for any services they offer, recommend looking elsewhere for shipping cost. Randy Thompson

Citizen shipper is VERY difficult to reach if you ever have an issue with a delivery or shipment. I tried to contact them over 5 times through both email, and phone calls. The number listed on the website NEVER gets answered. You can only leave a message which wont get checked or a return call. Best best is to email them and just wait. It took over a month to get my email response back. Even then, I am still waiting to hear back from them on my request. I have used UShip MANY times, and this was the first time using Citizen Shipper, and I will never use them again. UShip will at least answer your calls and make things right when you need assistance.

I delivered with citizen shipper.i was 2000 plus miles from home when they locked my account.said someone posted a complaint on me.instead of calling me they just blocked me from contacting customers that I had to deliver to.took a week to work it out.the customer said they had a problem with citizen shipper,not me.so they complained about the site and the sight passed the buck to me.that is awesome managment.plus they will never answer the phone when you need them.very poorly ran site.to prove my point I have perfect feedback,no reason to freeze my account.all it did was make my other shipments way late.

First time to Citizen Shipper and was very badly treated by their driver, RTTR. Trying to get quotes to drive 2 pups from eastern NC to Helena, MT and was criticized and degraded for living in NC.... seems like my intelligence was lower than his, despite the fact I'm a former Marine and originally from a different state. Very rude treatment and the company refused to recognize the problem when I contacted them about this. I will NEVER return to this company because of it.

This is what to expect: Friday 2/24 4:52 PM ME: Hi XXXXX- Dog will be at XXXX XXXXX, XXXXX,XXX ME: I’m not sure how this whole thing works and an am a little worried about this situation. A nice lady named XXXXX is keeping my father’s dog on a temporary basis. I told her the dog would be picked up Sunday. She’s wanting to know when and who to expect. Sunday, 2/26/17 6:43 PM XXXXX: Good evening ********. We are back on schedule and have enjoyed a pleasant into and conversation with ******** today. We are able to commit to pickup your parents pet late this evening with ******** permission. She has given us great detail regarding care of the dog during transport. So we wanted to keep you informed. Also I don’t know if our correspondence included that a payment of half is due upon time of pickup and balance due at cod time of delivery. We are able to take payment via credit card that will be processed to my name directly for security. Please confirm. Regards and thank you. XXXXX ME: Hello XXXXX - this is ########. ****** is the lady keeping my dad’s dog. I’m waiting to hear from her when the dog is picked up. Will it be soon? XXXXX: Hi. Driver is enroute and his confirmed it will be between 10 PM to 11PM this evening. ME: OK. When ****** texts me that dog has been picked up, I’ll make payment. Thank you XXXXX. XXXXX: You are most welcome. ME: Do I make the payment at the same sight I paid deposit already? XXXXX: The payment you paid to Citizenshipper is their fee for their service only. The shipment fee is paid directly to the transporter. I am sorry, Citizenshipper has not updated the site for over 6 months to let shippers clearly understand this. ME: Do you have a website or some secure place to enter my CC#? ME: XXXXX, how do I make pmt? XXXXX: Our clients agreeus to go online or in person thru Walmart Moneygram or they give me their credit card number and I charge the fee thru the same service so that payments are received in realtime since our clients are national. ME: In a text message? ME: XXXXX, can u call me for CC transaction? XXXXX: Yes I will call you when pickup is complete. Thank you. ME: XXXXX, I’ll be 1:00 AM locally. Can we do this now before I go to bed? XXXXX: OK, I will call in 5 minutes. Monday, 2/27/17 9:17AM XXXXX: Good morning ########. Hope all is well. Pickup was successful last night around 12AM. So I dog enroute. Wanted to let you know am ready to charge $280 on your credit card. Please confirm authorization with “Yes $280 AUTHORIZED USING CARD ENDING 0000”. Thank you. ME: Ye. ME: Yes. XXXXX: OK, thank you. XXXXX: Have a fantastic day! Pics coming shortly. ME: $280? I thought amt due was $240, total price being $480? XXXXX: Sorry Yes $240. XXXXX: Unfortunately the transaction did not go thru. XXXXX: Is there any way that you can do a western union transfer yourself with your card and send to XXXXX XXXXXXXXXX in VIRGINIA ME: O no! I’m at cardiologist appt. XXXXX: Thats ok you can do when u have time. ME: Wonder why it did not go thru?? ME: What about Paypal? Monday, 2/27/17, 10:57 AM ME: XXXXX, please run my card again. I don’t feel comfortable paying with Western union. I have no recourse. ME: By the time we get this straightened out, the dog will be here tomorrow. I’ll have cash in hand when driver delivers dog. Monday, 2/27/17, 5:19 PM ME: XXXXX - I dropped your call. Please call me back if you need to XXXXX: ######## sorry my phone ran out of power. I am asking can you please correct his misunderstanding in writing and email back to (EMPLOYEES NAME) with Citizenshipper. Thank you. (PICTURE OF DOG SENT BY XXXXX) ME: Yes. Can I give YYYYYY $480. cash when he delivers dog? (PICTURE OF $480.00 CASH SENT BY ME TO XXXXX) XXXXX: I 150% believe you have payment but it is cashflow for our business. I hope you understand. Would you mind making a secure payment from VENMO. I can send you a request and you can pay with your card? Please let me know. Thank you. ME: I’m looking it up right now…don’t even know what it is. ME: OK, I set up acct. under XXXXXXXX@ ERICA: Thank you ERICA: Check your email. ME: OK I see email. Now what. ME: Just some comments between u and @@@@@@@ @@@@@. ME: Are you XXXXX (DIFFERENT LAST NAME)?? XXXXX: Yes. XXXXX: That sas her payment for her pet transport. ME: Ok, ok…. XXXXX: She paid half which was $325. XXXXX: Did you get request for payment from me or you can send a payment to XXXXX@ ME: OK, it’s showing on my credit card right now ME: Please let men know when payment shows on your end! XXXXX: Got it….THANK YOU SO MUCH!! Monday 2/27/17 8:09PM XXXXX: She’s been great! Very calm and personable. (PIC OF DOG SENT BY XXXXX) Tue, 2/28, 12:19PM (PIC OF DOG SENT BY XXXXX) Tue. 2/28/17 2:32 PM ME: Any ETA yet? XXXXX: I will let you know today delivery date and approximate time. Tue. 2/28/17 4:04 PM ME: OK Wednesday, 3/1/17 8:42 AM ME: Hope all is well today. Wednesday, 3/1/17 10:11 AM ME: Any ETA yet? XXXXX: Good morning. Based on drivers travel rate he should arrive late thursday evening or first thing Friday morning. ME: OK. Thanks. We’ll be waiting for a phone call. XXXXX: OM. Have a great rest of your day. XXXXX: OK….typo sorry. Thursday, 3/2/17 6:33AM ME: Hello, XXXXX. Do we have an ETA yet for Thursday morning? (AT THIS POINT, I ASKED TO BE IN DIRECT CONTACT WITH THE DRIVER, YYYYYY) NEW CONVERSATION THREAD WITH DRIVER, YYYYYY: Thursday, 3/3/17 11:45 AM (PIC OF DOG) YYYYYY: She’s OK and quite baby. ME: Great. ME: Looking forward to seeing her soon. Friday, 3/4/17 7:26 AM ME: Good morning. Do you have an ETA for today? Friday, 3/4/17 10:19 AM ME: Hello- Can you give me a drop-off time today. We miss this dog. YYYYYY: Tomorrow morning. ME: Oh wow, it’s been almost a week. ME: Can you let me know where you are? YYYYYY: Utah, close to Colorado board ME: Oh wow. It must be cold there. YYYYYY: Yep a little. Saturday, 3/5/17 9:03 AM ME: Good morning! How is the journey? YYYYYY: Good morning ########. I apologize for inconvenient situation I know I told you I’ll do in the morning but Last the truck tire blowed up so I had to wait until the tire shop open and change it, so everything is ok now and start driving, SO it will be today evening to deliver, I’m in Kansas now. ME: Thank you for letting me know. We will stay home tonight and wait to hear from you. Safe travel. Saturday 3/5/17 8:47 PM ME: Let me know when you are near because I have young children sleeping and the dogs will bark. Thanks! Saturday 3/5/17 10:28 PM ME: It’s getting later than we thought. We’ll wait up longer. Any ETA yet? Sunday, 3/6/17 7:57 AM ME: I hope everything is OK and that our dog is alright. Did something happen and will you be bringing her today? ME: I’d love to see a picture of our dog. Kinda worried about her because she is so old and has tumor.

I shipped a puppy with Shane from Citizen Shipper. Shane was highly recommended to us by the management after the first two drivers contracted with failed to show for pickup. I was sending a puppy from Ohio to Arizona. Shane seemed to be very responsible and caring. NOT- instead of taking the puppy to its destination he took the pup to his home. Every day we tried contacting him and finally after 13 days we had to get the police involved. Citizen Shipper did try to talk to him and offered to send someone for the pup, but Shane refused and demanded full payment for a pup he did not deliver and threatened to either keep the pup or sell it. Good thing the pup was micro chipped and registered. Only after police were involved did Shane take the pup to its destination. I don't really fault Citizen Shipper but they do need to be more thorough with their hiring practices. Be very careful shipping pets of any kind and never send an unregistered and microchipped pet. I will never use these folks again as I had a bad experience with not one but three drivers. And be very wary of Shane, it's not safe to ship even a pet rock with him.