CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 145 reviews with 3 stars · Clear filters

Jacob G.
Nov 27, 2023
Hidden fees
Site was pretty confusing and there was $150 extra hidden fees.
Response from CitizenShipperDec 6, 2023
We appreciate your feedback and apologize for any confusion you experienced. Our goal is to provide a user-friendly experience, and we take your comments seriously. If you have questions about the fees or need further clarification on any aspect of our service, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They can provide you with detailed information and assist you with any inquiries you may have. Your input helps us improve, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding.
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K M.
Nov 13, 2023
Good experience, but way too expensive.
While my experience with CitizenShipper was a good one, and I like the platform, I feel the fee is WAY too high. Having to pay this giant fee on top of the shipper's own fee is just way too much. I am rescuing feral cats. And it was very expensive, when all was said and done, to send them to their new home. It makes it hard on people who are doing rescue, and have little money, to use a platform like this to find transportation.
Response from CitizenShipperNov 14, 2023
Thank you for sharing your thoughts and for the commendable work you do in rescuing feral cats. We understand your concerns regarding the fees, especially in the context of rescue operations where resources can be limited. Your feedback is invaluable as we continually strive to balance the costs while maintaining a high-quality service on our platform. We appreciate your positive words about your experience with CitizenShipper and the platform itself. We're committed to supporting the needs of all our customers, including those in the rescue community. Please feel free to reach out to us at [email protected] for any detailed inquiries or suggestions on how we can better accommodate your important work. Best regards, The CitizenShipper Team
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Ashland
Oct 29, 2023
I disliked the fact that I had 1 driver…
I disliked the fact that I had 1 driver steal from me, I dislike the fact that 1 driver had to cancel due to not being able to meet the pickup time. But I do like the fact that your customer service responded pretty quick and tried to make the situation better. I like that I didn’t have to pay your fee multiple times. I do believe that I deserve a free trip for my next ride due to all the hoopla, but I will likely utilize your platform again. Unless someone can make a platform that guarantees any money paid to a driver gets refunded in the event they cancel or scam.
Response from CitizenShipperOct 30, 2023
Thank you for sharing your experience with CitizenShipper. First and foremost, we sincerely apologize for the challenges you faced. Trust and reliability are paramount to our platform, and we're truly sorry for any inconvenience caused by the drivers you mentioned. It's heartening to know that our customer service team was responsive and took steps to better the situation. Your feedback is invaluable to us as we continually strive to enhance our platform and user experience. For further discussions and tailored solutions, our dedicated Support Team is always on hand to assist. We would truly appreciate it if you could get in touch with them directly at [email protected]. Thank you for giving us the opportunity to serve you, and we look forward to assisting you in the future.
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Brad
Oct 1, 2023
I was given great options
I was given great options, but I thought the price charged by CitizenShipper was about $100 too much. Thanks.
Response from CitizenShipperOct 3, 2023
We're delighted to hear that you found great options through CitizenShipper. Your satisfaction is our top priority, and we continuously strive to provide a platform that connects you with reliable and trustworthy transporters at competitive prices. We understand that the pricing aspect of your experience did not fully meet your expectations, and we truly value your honesty in sharing this with us. Our platform is designed to facilitate connections between shippers and transporters, allowing them to negotiate and agree upon the pricing that works best for both parties. We’re always working towards making our services as transparent and user-friendly as possible, and your insights are crucial in guiding our ongoing improvements. Should you wish to discuss your experience in more detail or explore any specific aspects of your journey with CitizenShipper, our dedicated Support Team is here to assist and learn from your journey. 💌 You can reach them directly at [email protected]. Your detailed insights will not only help us understand your experience better but also assist us in enhancing our platform for our valued community members like you. Thank you once again for choosing CitizenShipper, and we look forward to the opportunity to serve you better in the future!
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JLW
Sep 27, 2023
Extremely high fees
I am grateful I found this platform and it connected me to a wonderful flight nanny who accompanied/flew with me to fly my two cats to Florida. However, they really need to reassess their fee structure. It should not be based on miles. While that may work for driven transportation that is $1500+, for a nanny fee of $400-500 to get charged $150 is atrocious. That's 35+%!! It should be revised to a percentage of the cost of service. Or alter it based on mode of transportation.
Response from CitizenShipperSep 28, 2023
We appreciate you taking the time to share your experience and feedback regarding our fee structure on CitizenShipper. It's heartening to know that our platform could connect you with a wonderful flight nanny for your feline companions' journey to Florida. Your suggestions regarding our fee structure are valued, and we are always open to insights that can help us improve our services. We aim to maintain a balance between providing a secure, reliable marketplace and ensuring affordability for our valued customers. We would be happy to discuss your concerns in more detail and explore how we can make your future experiences with us even better. Our dedicated Support Team is available to discuss any concerns you may have and we encourage you to reach out to them at [email protected] for a more personalized discussion. Thank you once again for your feedback and for choosing CitizenShipper. We look forward to the opportunity to serve you again in the near future.
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tom B.
Aug 25, 2023
For such a high fee charged no support…
For such a high fee charged no support meaning no telephone number only email.
Response from CitizenShipperAug 27, 2023
Thank you for sharing your feedback with us. We understand the importance of having multiple channels of support, and we apologize if the email-only support did not meet your expectations. We are continuously working on improving our services and support channels, and your feedback is invaluable in helping us identify areas where we can enhance our customer experience. Please know that our dedicated Support Team at [email protected] is always here to assist you with any inquiries or concerns you may have.
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Leslie
Aug 25, 2023
Expensive but useful
I liked being able to chat with multiple transporters on one platform. It was a little overwhelming at first but it is great to have so many options. I wish citizenshipper was more upfront about what the fee is. I had to pay 170 in order to call the person I decided to use as a transport. The people I chose to transport did an excellent job! And I will definitely be using them in the future.
Response from CitizenShipperAug 27, 2023
Thank you for taking the time to share your feedback. We are glad to hear that you found our platform useful and appreciated the ability to chat with multiple transporters in one place. We understand that having many options can be overwhelming at first, but we are pleased to know that you found it great to have so many choices and that the transporter you selected did an excellent job. We also appreciate your feedback regarding the fee transparency. We are always working to improve our service and make the process as clear and straightforward as possible for our users. Your feedback is invaluable in helping us achieve this goal. Should you have any further inquiries or need assistance with future shipments, our dedicated Support Team at [email protected] is always here to help.
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Ashley
Aug 19, 2023
I have used citizenshipper once before…
I have used citizenshipper once before and was very pleases. I guess it was no fault of citizenshipper, it was just the shipper that I chose. Definitely will not use them. Did not receive a receipt of payment and communication was terrible.
Response from CitizenShipperAug 21, 2023
Thank you for sharing your feedback. We're pleased you had a positive experience before. We're sorry about the recent hiccups, and we're here to help. Our Support Team at [email protected] can assist with payment receipts and any communication issues. We're committed to enhancing your experience in the future.
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