CitizenShipperReviews of citizenshipper.com

If there was a 0 star I would have marked that. We booked a trip recently with a shipper who we paid via PayPal for a $411 airfare trip we were told was booked. I kept asking for the itinerary and he said he would send to me. I asked specifically repeatedly for 2 days for a screenshot of itinerary so I could have flight info to follow if it was on time or delayed. Later that evening (less than 2 days prior to travel) he finally told me he didn’t even book the trip because he didn’t have sufficient funds in his account to do so. Then told us he could still do it but the airfare went up to $953 despite we already sent the original funds for airfare. So to no fault of our own we ended up booking another shipper despite him begging us not to write a bad review on them multiple times. We had to scramble for a last minute flight fare and ended up paying much more than what we were originally expecting to pay and were told was, in fact, booked. We sent an email notifying citizen shipper of experience and to extreme disappointment did not have it tended to with any customer satisfaction whatsoever. We were charged a $159 booking fee to which they credited $21 (twenty one dollars that’s correct) despite it cost $542 more just to makeup for the prior shippers inabilities. I’ve been in customer service my whole life, the entire booking fee should have been credited back, that’s common practice in customer service industry with a reputable company. I would NEVER recommend this service and will never use again and advise everyone I know against booking with their service. They literally went back and forth via email 20 times and pulled up and credited the wrong account initially, wasn’t even my name not my shipment. If I was an octopus I’d give them 8 thumbs down. The first shipper was awful and triggered the events, however Citizen Shipper did nothing to rectify it other than give $21 off the $159 they charged for the service and tell us why it wasn’t their fault. Terrible customer service

CitizenShipper Review - Great concept horrible execution by an immature uncaring management approach. Stay far far away from this company if you value your time, money and your animal that you are shipping. The business model is simple and I think would be a good tool if the company actually provided high quality professional “independent contractors” on their platform as they advertise. Further, they charge a significant fee for connecting the “independent contractor” and the customer with essentially no customer service after the transaction has taken place and they have collected their fee other than a customer service email for any “dispute resolutions”. This lack of concern post transaction leaves their customer very vulnerable to being mislead by their advertising and increases the likelihood that criminal activity can take place using their services. My experience with CitizenShipper demonstrates this very clearly: I placed a request on their site to ship my dog from IL to WA state. I received at least 20 quotes from “independent contractors” who according to CitizenShipper’s website and advertising claims that they are high quality professionals who have been background checked which should give you peace of mind and increase your confidence in the process. This was the main reason I went with their service. Consequently, I selected a provider who quoted me a reasonable rate [not the highest nor the lowest]. I selected this “independent contractor” because they claimed to have experience shipping English Bulldogs and that was important to me. I have shipped my animals in the past and was not concerned when I was asked to pay a deposit fee to book the trip as this practice seems to be standard based on my experiences. I paid the deposit and then the transporter went radio silent never to be heard from again despite numerous attempts to contact them. I contacted CitizenShipper as described for dispute resolution on their website and I was basically told tough luck. This lack of caring about the criminal behavior that is taking place on their website platform by “independent contractors” strongly suggests to me that they really are not that committed to ensuring the professionalism of the “independent contractors” that they connect to their customers. I am certain that their lack of concern and accountability breeds more criminal activity. Therefore I strongly recommend you stay far away from this site as I believe the odds are great that you will be a victim of fraudulent activity.

can't make money when.. a. no one is taking your cheap bid b. you pay cs $30/mth while c. i pay thousands in bills i feel sorry for those people not getting a winning bid and having to foot the bill. idgaf how cheap it is and the fact you can tag it as a delivery expense for your client. we are transporting ANIMALS HERE! the website should never charge anything. if i need an animal transported - i'm doing it myself! why even trust anyone. i'd rather trust anyone with my bed than with my dog.

My experience was NOT good with Citizenshipper. I was going to purchase a puppy almost 1000 miles away. The breeder suggested l sign up with them and hire a transport company. Unfortunately within an 1/2 hour of sending money to breeder and picking a transporter, l was informed by the breeder due to a mixup the pup was no longer available. I was crushed, but the breeder immediately made sure my money was back in my account. The transporter, who could have been upset could not have been more understanding and wished me well should l decide on another pup someday. Then there was Citizenshipper...they rec'd a $69 "finders fee" from me for what ended up being no service. I contacted them within an hour of the whole mess...they refuse to give my money back and suggested l could "gift" it to a friend should they need transport. I understand the need for standards in a company, but they didn't even pretend to offer me customer service. They just said "Sorry..read our terms". In the end lesson learned. Do not hire unless you know nothing will go wrong or they will hold your money ransom.

I just signed up two days ago to see what it is about. It said it would move forth with background check and all if you won a job (didn’t look easy). I sat on it reading and going to other pages, emails and FINALLY figured out that the $29 per month will allow you access to keep bidding against truckers and people already going that way, but for round trips. Not worth the time. Not only do I have hundreds of emails and text to delete from this Company but I now have NO WAY TO SHUT THEM OFF. I just now tried to log in to cancel all this but cannot get in. Account says banned before I have even begun. BBB next if this isn’t taken care of.

Very bad experience, do not trust the reviews. Company allows dishonest and dangerous people to work for them as drivers. Our driver lied constantly, never updated us about the progress of the transport, put our cats with dogs in a tiny van even after i specifically asked if there would be other pets. Worst of all, our cats weren't fed or watered properly over the course of 4 days and both have lost a few pounds. After contacting Citizenshipper about this, nothing was done, the driver is still allowed to work for them. I want to warn other pet owners, do not fall for reviews and please try to find a different way to ship your pets. The drivers name is Donald Wells with TCE Xpress.

ThIs company post fraudulent reviews, please beware when deciding to use citizenshiper as they will not let you post an honest/low review. I did numerous research on pet carrier services but ultimately chose CitizenShipper because of the company reviews. I felt confident that my dog would be transported with no issues, so I paid the deposit, spoke with my carrier on numerous occasions, and confirmed my trip through follow-up messages. I received a cancellation from my carrier on the evening before my shipment, which was a Friday night. My military move, flight arrangements, and children school attendance was ruined by the carrier. There is no customer service phone number to speak with anyone, so there is no immediate remedy other than resubmit a new shipment, pay and, hope that you get a forthright carrier. There is only email, which doesn't help a one day deadline. In my case, The driver used an excuse stating that her vehicle was being repaired. However, her profile shows her making a delivery within the same time frame. Its apparent that she wanted to move my appointment around to make more money. After a very tormented and agonizing experience with this company, I wrote a review which I noticed wasn't posted. When I asked (in an email) what happened to my review. I was told that since the carrier notified me, it didn't count against her. I don't get a chance to post a review. I thought that was the most unprofessional and insensitive thing I had ever heard being that my shipment was canceled on extremely short notice with no way to recover. I explained to the company that since I'm not able to post an honest review, then I will use other platforms to warn innocent people of citizen's misleading practices. CitizensShippers did not take time to do a thorough investigation of the carrier. She stated that her car would be serviced and running three days later. However, the carrier profile shows that she delivered another pet within a two day time frame from my delivery. If the carrier was having car problems, then no deliveries would be made within one, two, or three days. Like I stated, Its apparent that she wanted to move my appointment around to maximize her route and make more money. And for CitizensShippers to support carriers like this, is a shame. I would steer away from companies that use unethical practices to boost their reputation.

I had previously used this site to ship a puppy to Kansas and the service was exceptional!! So when I had more puppies needing to be shipped from Idaho to NY and MA, I decided to return to this site. I ended up getting a quote from Julius H and decided to go with him (although no deliveries had been made at the time or reviews) rather than the guy I originally used. He pushed me to book the delivery to ensure my dates would be saved so I did. He than pushed me to pay for the delivery amount even though the puppies would not be shipped until Sept 15th, he did not request payment up front and they had not even had their first vet check. He than agreed to do 1/2 and I said okay but when I went to pay him through Venmo it could not be made because he had reached the max. We than agreed that half could be made on Sept 1st and the rest at pickup time. I than get a call from some broad telling me she could send an invoice through Zelle? and pushed me to get them paid.... I felt very uneasy and questioned this women about why they pushed me to lock in the dates, pushed me to pay half and after agreeing on a date was pushing me to pay right now for puppies that were not going to be shipped for over a month. She got very rude and aggressive and told me to book with someone else, that they had good reviews and have made lots of deliveries (only 1 review after I booked) and said that she figured I would be hard to get payment from. I finally hung up and she texted me saying that she would make sure I was not refunded the site fee due to lack of payment. Trust me, I could have paid in full if I was comfortable about it. I talked with Citizen Shipper and explained that they had fallen through on the arrangements we had made and this delivery person would not be a good match for me. I am so glad that I did not pay anymore to these people as seeing the recent reviews for them are terrible!! I am going through the first driver I used back in Jan and he has been wonderful and amazing to work with (does not want ANY money until the puppies are safely delivered to their new families but you can never be to careful these days with all the scamming going on!! Thank you citizen shipper for working with me on the site fee!