CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Kindalle B.
Aug 20, 2025
CitizenShipper made available to me top…
CitizenShipper made available to me top notch service providers in one convenient space. The platform was super easy to use, response time was fantastic and the process took away so much stress that a cross-country move brought up. Thank you!!!
Response from CitizenShipperAug 21, 2025
KIndalle, we’re so glad to hear that our platform made your cross-country move easier and connected you with a top-notch driver. Making the process simple, stress-free, and convenient is exactly what we strive for, and it’s wonderful to know we could help during such an important transition. Thank you for choosing CitizenShipper. We’re honored to have been part of your journey!-Karla
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Kristen S.
Aug 20, 2025
Great experience using this pet…
Great experience using this pet shipping company! It was such an easy process and we were so thankful to find a fabulous driver that came recommended through them.
Response from CitizenShipperAug 21, 2025
Kristen, thank you for sharing your experience! We’re thrilled to hear that the process was smooth for you and that you were able to connect with a driver who came highly recommended. Your kind words mean a lot to us, and we’re so glad we could play a part in helping you find the right match for your pet’s transport.-Karla
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Tim T.
Aug 18, 2025
Arrived on time
Arrived on time. Kept us updated the entire trip with our pup as happy as could be.
Response from CitizenShipperAug 18, 2025
Tim, Thanks for the review! Great to hear the driver was on time, kept you in the loop, and your pup stayed happy the whole trip. We appreciate you choosing CitizenShipper! Michael Head of Customer Support CitizenShipper
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Diana T.
Aug 15, 2025
Wonderful experience …
The driver was incredibly caring and friendly. Made sure that my daughter’s cat was comfortable and sent pictures from the road trip. Received plenty of updates and I could tell all the instructions for care were being followed. I lastly received a video of my daughter receiving her cat. That was absolutely beautiful and above and beyond.
Response from CitizenShipperAug 18, 2025
Diana, Thank you so much for sharing this! We’re really glad your daughter’s cat was comfortable, and that the driver kept you updated with photos and messages along the way. It’s fantastic that you got to witness your daughter receiving her cat. These are the stories we love to hear! Thanks for trusting us, and please keep us in mind for your future transport needs. Michael Head of Customer Support CitizenShipper
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Debbie
Aug 14, 2025
Joyce & Judy were amazing
Joyce & Judy were amazing! They took good care of our boy, Rogan. Judy drove him from Virginia to Oklahoma.
Response from CitizenShipperAug 14, 2025
Debbie, thank you for your kind words! We’re thrilled to hear that Joyce and Judy took such great care of Rogan and that his journey from Virginia to Oklahoma went smoothly. We truly appreciate you trusting us with your beloved pet!-Karla
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Yoni H.
Aug 13, 2025
Awesome service
Awesome service! Easy to use, and reliable, vetted people on it that are responsible and perform well. Much better than dealing with big companies.
Response from CitizenShipperAug 13, 2025
Yoni, thank you for your review! We’re so glad to hear you found our service easy to use, reliable, and filled with responsible, vetted drivers. It means a lot to know you had such a positive experience and felt confident working with our network. We truly appreciate you choosing CitizenShipper and sharing your experience. We look forward to helping you again whenever you need us!-Karla
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d. H.
Aug 12, 2025
I found a great helper and would deff call on him again...
I was rea;;y stuck in having help getting my dog from Memphis Tn to Florida and was rather iffy on hiring thru this platform but as with any you have to do you're research on Google, some some good so I researched the drivers and companies and got tons of bids low to too hi but after doing so I found Gage he had great reviews and was very nice and low bid he loves animals and is soo patient my dogs a handful and he didn't complain once :) si I do recommend the platform and Gage if you can find him as for the others I will say there probably be some unsavory people and maybe scams but they should be easily weeded out with just a few mins of your time :) happy trails...
Response from CitizenShipperAug 13, 2025
Thank you for sharing your experience! We’re so glad you found the right match and that he was able to provide such patient, caring service for your dog’s trip from Memphis to Florida. It’s wonderful to hear that his kindness and professionalism made the journey stress-free for both you and your pup. We understand that trying a new platform can feel uncertain, so we truly appreciate you taking the time to research and choose the driver who was the best fit. We’re so happy your experience was a positive one and hope we can help again in the future if the need arises.-Karla
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Ivan A.
Aug 10, 2025
Everything worked very smooth
Everything worked very smooth with CitizenShipper, from the beginning to the very end. They have so many good and highly rated pet transporters that we had a really hard time to choose one. Thank you for the job well done!!!
Response from CitizenShipperAug 12, 2025
Ivan, thank you for your kind words! We’re delighted to hear that your experience with CitizenShipper was smooth from start to finish. We understand that having many great transporters to choose from can make the decision a bit challenging, but we’re glad you found the right fit. It was our pleasure to assist you, and we truly appreciate you trusting us with your transport needs!-Karla
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