CitizenShipperReviews of citizenshipper.com

CitizenShipper is not doing a good job screening their drivers. For starters, the transporter who was hired to take a rescue dog to his forever home used a fake name on CitizenShipper. Then, according to ChitzenShippers' own Shipper Agreement and Terms of Use states 12. VIOLATION OF TERMS AND LIQUIDATED DAMAGES (a) If Shipper posts Content that (3) that includes personal or identifying information about another person or entity without that person or entity's explicit consent, Shipper agrees to pay CitizenShipper.com one thousand dollars ($1,000) for each item of Content posted. And CitizenShippers' own Dispute Resolution Terms of Service - Parties’ Responsibilities states: By way of example, and not as a limitation, you agree that when using this Service, you will not: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. Well, that didn't stop the transporter that was hired off their site from posting my name and phone number on his public Facebook page without my consent. When I told the transporter I was unhappy with his services and would like to send out another transporter to pick up my dog (as he was late delivering my dog and I knew my dog would be out of food) I was met with a barrage of insults and profanity. CitizenShippers' transporter then used my dog as leverage to try to extort money for the release of my dog. By the end of the ordeal, this transporter drove the dog in the opposite direction of the adopters home and handed the dog over to a complete stranger. The dog finally arrived, but not after we endured a nightmare of stress as a result from this transporter who seemed to violate his fair share of contractual agreements with CitizenShipper.

Citizenshipper is a RIPOFF. Paid deposit. Shipper bailed on me at the last minute - lost my deal to another buyer due to shipper incompetence. They keep saying they will be glad to refund my deposit when they respond to these complaints. Where are you??? Their phone number is a dead answering service that never mentions the name Citizenshipper. You are stain on Tyler, Texas and I am calling the Chamber of Commerce tomorrow. The BBB has been notified.

First driver stole $350 of my money, second driver was amazing, CitizenShipper should screen better, offered no refund, just credit, like that does me any good

Wow, my review was deleted after I provided proof - twice - that I paid CitizenShipper $179. CitizenShipper failed to respond to my two emails and deleted a Facebook post requesting assistance when our driver was unable to deliver our two pups according to our agreement. From their email confirming our reservation: CitizenShipper Ship Team (their email address was here but Trustpilot doesn't allow it in a review) Mon, Jun 14 at 2:50 PM Reservation is confirmed XXXXXXXXXX is traveling from XXXXX, TX to XXXXXX, WA Payments Payment 1 of 2 $179.00 - Service Fee 2021-06-14T21:50:01+00:00 Payment 2 of 2 $1000 - Driver Fee Due to driver Amount paid: $179.00 Amount due to driver: $1000 Total: $1,179.00 I sent both Trustpilot and CitizenShipper the original email including all identifiers. Is Trustpilot independent, or a branch of CitizenShipper? To just delete a poor review shows this company is not on the up-and-up.

I went to Citizens shipper because they were supposed to background check all drivers, Recommended Pup Protectors Pet Transport Service out of Texas. The owner Justin Garner didn’t pick up my pup. I get a call from a Dalton Means a day early stating he is at the pick up location now. This was a different driver who allegedly lost our dog that same night at a truck stop in the desert! They have our $500 deposit, our dog was never delivered, and they have done nothing to help our family in searching for our dog, they LOST. I do NOT recommend going through Citizens Shipper out of Texas or Pup Protectors Pet Transport Service who failed to protect my pet. It’s been over a month and is still missing, my little 17 lb baby scared and left at night in the desert!

Family emergency came up and I needed to cancel. And they won’t even give me a refund of my money. They keep the fee and say I can give It to someone else or wait till I need it. I need right now not when they decide I might need it. Never use this site. They’re a middle man, find a driver and contact them and pay through them. Don’t use this site.

Terrible customer service. They won’t refund my deposit, the driver didn’t ship the vehicle because it couldn’t fit on his truck. I gave him the dimensions ahead of time. They do not honor their commitments. Avoid using their service.

this is the worst company in the US. i recently had my 6 month old service puppy shipped. met with the man and received his id, license plate, and personal info before handing over my companion. he was responsive for 2 days before going radio silent and stealing my dog. i have never seen my pet since. im completely heart broken and citizenshipper just completely washed there hands with the situation. walked away saying he is an "independent contractor." they completly lie about there background checks and do nothingto help you if the wordst happens. please dont risk your pets life with this service.