CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Luz
Sep 22, 2025
The platform is very easy to use
The platform is very easy to use. Very competitive as well. Glad I was able to find someone for a reasonable price on such a short notice.
Response from CitizenShipperSep 22, 2025
Luz, we love hearing success stories like yours! We’re thrilled that the platform was easy to use and that you were able to find a driver quickly. Connecting customers with reliable drivers on short notice is exactly what we aim for, and we truly appreciate the trust you’ve placed in us!-Karla
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customer
Sep 19, 2025
Heather did a great job. Give her a try.
Heather did a great job of taking care of my new girlfriend. It was a long ride and she came to me happy and healthy. Professional attitude kept me fully informed and just did a great job in general
Response from CitizenShipperSep 20, 2025
Thank you for your kind words! We’re delighted to hear that Heather took such great care of your furry friend and kept you well-informed throughout the journey. Knowing she arrived happy and healthy after such a long ride is great to hear. We truly appreciate you taking the time to share your experience, and we’re grateful you trusted us with such an important transport.-Karla
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Ragnar
Sep 18, 2025
Mike is the best!
Mike kept us updated with texts and pictures. He went above and behind….great customer service and a very nice gentlemen. I highly recommend him!!!!!
Response from CitizenShipperSep 19, 2025
Thank you so much for sharing your experience! We’re so glad to hear that Mike went the extra mile to keep you updated with texts and photos, and that his professionalism stood out during the process. We're proud to have such dedicated drivers on our platform who deliver this level of service. We hope to see you back for your future transport needs! Michael Head of Customer Support CitizenShipper
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customer
Sep 15, 2025
Great service
Had to find a safe way to get my dog from Oregon to Wisconsin. My driver Sean was amazing, he updated me all along the trip. I knew my dog was safe with him.
Response from CitizenShipperSep 17, 2025
It’s always a joy to hear when a pet’s journey goes smoothly from start to finish. We’re so glad Sean kept you updated throughout the trip and that you felt your beloved pet was safe with him. Thank you for trusting us with your dog’s transport. We would be honored to assist you again in the future if the need arises.-Karla
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Tobista D.
Sep 10, 2025
I recently had an outstanding…
I recently had an outstanding experience with Guardian Transport, and I couldn't be happier with their service! They transported my two beautiful puppies from Ohio to Florida, and the entire process was seamless and stress-free. From the moment I engaged their services, the team was incredibly professional and attentive. They kept me updated with frequent pictures and messages about my puppies’ journey, which truly eased my mind during the transport. Knowing how my little ones were doing made all the difference! The care and attention they provided were commendable. My puppies arrived safely and in great spirits, which is a testament to the excellent care they received during their trip. I was genuinely impressed by their commitment to customer satisfaction and the well-being of my pets. I wholeheartedly recommend Guardian Transport to anyone needing pet transport services. Their dedication and reliability are unmatched, and I would certainly choose them again for any future needs. Thank you, Guardian Transport, for making this experience so positive!
Response from CitizenShipperSep 10, 2025
Thank you for sharing your review with us. We are so happy to hear that Guardian Transport provided such attentive and reliable care for your puppies. It’s great to know they arrived safe, happy, and healthy, and that the frequent updates helped keep you informed and reassured throughout their trip. Stories like yours remind us why we are so passionate about connecting pet owners with trustworthy and reliable drivers. We would be honored to assist you and your puppies again in the future should the need arise!-Karla
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Tom B.
Sep 10, 2025
ER can = Desparation
In an emergency situation whereby an ex-wife fell, had to rehabilitate over the foreseeable future, and could no longer handle her service dog, one can become desperate. This was our situation. Somehow, we were able to find a very friendly pet motel. This bought us enough time to find Bubbies Transport through Citizen Shipper. This service dog is a very special dog trained to detect diabetic anomalies. We couldn’t trust just anyone, but Citizen Shipper had reviews and statistics of their partners, and this is how we found Bubbies. We needed them to meet a family friend at her house to pick up all of his supplies, then drive across town to pick up our Buddy at the pet motel for transport to my brothers home. We could not have found a more professional group. We had to supply multiple addresses and coordinate multiple timetables, and Bubbies pulled it off without a hitch. What was most amazing was that we were in constant contact via GPS. What could have been a very agonizing moment ended up being fun, as my ex was also following from the hospital. Thank you Bubbies, I highly recommend you for the most valuable of cargo.
Response from CitizenShipperSep 10, 2025
Tom, thank you for sharing your experience with us. We are truly touched by your story and honored that you trusted us during such an important and challenging time. We are so glad to hear that Buddy’s transport went smoothly and that every detail was handled with care. Stories like yours highlight the true impact of safe and reliable transport, and we are always grateful when families share these experiences with us. Thank you for your kind recommendation. We wish you, Buddy, and your family all the very best!-Karla
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Darling S.
Sep 8, 2025
Jason proved to be very reliable
Jason proved to be very reliable. They delivered my vehicle earlier than expected and in excellent condition. The driver was professional and trustworthy, and I felt confident throughout the delivery. In the end, they showed they can be counted on, and I’d recommend them for safe and reliable vehicle transport.
Response from CitizenShipperSep 8, 2025
Darling, it’s great to hear how smoothly everything went with your driver! We’re glad that your vehicle arrived earlier than expected and in excellent condition. Thank you for taking the time to share your experience. We'd be honored to help again if the need arises!-Karla
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Ann B.
Sep 5, 2025
Perfecto!
Driver did everything she said she would. Communication, care, honesty, integrity, you name it
Response from CitizenShipperSep 5, 2025
Ann, it’s always a joy to hear when a driver delivers not just the shipment, but true peace of mind. We’re glad the communication, care, and integrity you experienced made such a positive difference. Thank you for sharing your review. We'd be honored to assist you again if the need arises!-Karla
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