CitizenShipperReviews of citizenshipper.com

One of the drivers took payment from me, picked up my items, but failed to drop off part of my shipment. When I complained about this, customer service ignored me and stopped responding to my messages, after doing absolutely nothing to get the driver to return my item, aside from sending the driver an email. I spoke to a representative, Kristian smart, and he promised me he would follow up, send me a promotional credit, seek reimbursement, and promised that a supervisor would contact me within 24 hours , though none of this ever happened. I would advise anyone against using this service, as the website and the representatives continually make a lot of guarantees & promises that they don’t even attempt uphold. Their policy is to just ignore people.

When one of your verified drivers canceled the move AFTER he picked up and moved the item to another state, your representatives did NOTHING to assist me with retrieving my item or getting my money back from the driver . Then your company had the nerve to charge more money me after telling me to re-list to obtain a new driver to pickup the item and complete the move . Your company did NOT hold the driver accountable at all to return the item not pay the extra fees I incurred hiring a new driver. Also let him take new bids, collection money with out providing refunds. Your company sits back and collect fees , while providing no assistance to the customer when a driver goes rogue . Basically if the driver has integrity, then it will be a good ship experience. If driver has no integrity- then the customer will lose out. Terrible way to conduct business!!

This site is very controlling over how to communicate with businesses.

Here’s my experience with CitizenShipper. Jason “no show” Humphreys at Humpty’s Homeward Haulin’ AKA Humptys Haulin Home was a “certified vetted driver” referred by Citizen Shipper. Jason failed to transport a 3 month old puppy as agreed upon. The only haulin’ done was haulin’ in my 50% deposit, which I’m currently trying to hash out a refund with Venmo since Jason replied “f##k you” to my refund request. I’d recommend avoiding this company like the plague if you have any expectations of a need to be filled and certainly paying no money up front, at least not until you KNOW the animal has been picked up. Also, when I contacted Citizen Shipper about the no show they pretty much told me it was all between me and the independent contractor, basically washing their hands of any responsibility or trying to line up a replacement driver for my no show. Oh, and when you’re getting price quotes you should know that Citizen Shipper will tack on an additional $73.50 to your quoted price for a “service fee” AFTER you book. As a result of this nightmare experience we were unable to transport a puppy & we had to abort the entire plan due to making the poor choice of using Citizen Shipper leading us to Jason “no show” Humphrey’s at Humptys Homeward Haulin Here are my personal star ratings: 0 ⭐️ initiating communication 0 ⭐️ response to communication 0 ⭐️ following simple instructions 0 ⭐️ returning a phone call 0 ⭐️ returning a text 0 ⭐️ answering a question 0 ⭐️ performing agreed upon task 0 ⭐️ understands customer service 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ making excuses 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ unrelated personal problems 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ playing victim 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ looking for sympathy 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ rude & foul-mouthed

Your charge gee it's to much

I haven’t gotten one job! Yes I reduced tge prices but with gas up so it can’t be profitable! I want to unsubscribe from this!

My driver canceled at the last moment due to being hospitalized and there was no way of contacting citizen shipper to make arrangements for a new driver. Needed a phone number for quick Contact!!!!

Absolute trash company that just spams reviews on review sites. This was the most stressful move I ever had, and worst of all they don’t even let negative reviews stand for their drivers who damage property and attempt to steal your money. Do not believe a single review on this site or about this site.