CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperMay 6, 2025

Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you were satisfied with the driver you booked! Providing a positive experience is our priority, and we truly appreciate your trust in us. We strive for transparency at every step of the process, and it’s important to us that our customers feel well-informed. Before completing your booking, we provide a detailed breakdown of all fees, including the CitizenShipper booking fee. Our policies are also displayed when you list your shipment. We recognize the value of clarity, and we’ll continue working to make this even more prominent in the future to enhance your experience. If there’s anything we can do to further assist or make your experience even better, please don’t hesitate to reach out.-Karla

Response from CitizenShipperFeb 13, 2025

Eric, we’re sorry to hear about your frustration with our booking fee, and we truly appreciate you sharing your experience. We’re glad to hear that Mark at K9 Lives Transport provided great service for your pet! At CitizenShipper, transparency is important to us, and we make sure information about our booking fees is available before purchase, with a full breakdown of charges at checkout. Still, your thoughts will be passed along to our management team as we are always looking for ways to improve the platform. If you believe there was an error in your charges, please reach out to us at [email protected] so we can resolve this for you asap. We are here to support you!- Michael

Response from CitizenShipperApr 30, 2024

Thank you for sharing your experience with us. We're glad to hear that you found a great driver through our platform. We understand your concern about not being able to contact the driver before joining and making a deposit. Your feedback is valuable, and we're continuously working to improve our processes to provide a better user experience. If you have any further questions or need assistance, please don't hesitate to reach out to our Support Team at [email protected]. We're here to help.

Response from CitizenShipperApr 30, 2024

Thank you for sharing your positive experience with us. We're delighted to hear that your delivery went well. We understand your concern about the broker fee and appreciate your feedback. Your input helps us continually evaluate and improve our pricing structure to better serve our customers. If you have any further questions or suggestions, please feel free to reach out to our Support Team at [email protected]. We're here to assist you.

Response from CitizenShipperApr 30, 2024

We appreciate your feedback and understand your concerns regarding the pricing. Our platform aims to provide convenience and peace of mind by connecting you with trusted transporters. While we understand that cost is an important factor, our service includes vetting and support to ensure a smooth experience. If you have any further questions or need assistance, our dedicated Support Team is here to help at [email protected]. We value your input and are committed to continually improving our services.

Response from CitizenShipperApr 30, 2024

Thank you for sharing your experience with us, and we appreciate your feedback. We're sorry to hear about the challenges you faced during your recent booking. Ensuring a smooth experience for our customers is our top priority, and we understand the stress that can arise from last-minute changes. We apologize for any inconvenience caused by the cancellation of your initial driver and the subsequent difficulties in finding a replacement. Your feedback regarding the communication with our customer support team and the handling of discount coupons is valuable to us. We strive to provide exemplary customer service and will review your case internally to improve our processes and better meet your needs in the future. We're glad to hear that everything worked out in the end, and your puppy is home safe and sound. Should you have any further inquiries or need assistance in the future, please feel free to reach out to our dedicated Support Team at [email protected]. We're here to help ensure your next experience with us is smooth and stress-free.

Response from CitizenShipperDec 19, 2023

We appreciate your feedback, and we're sorry to hear that you've had concerns about our fee structure. Your input is valuable to us, and we take it seriously. The fee for using our platform covers the costs associated with maintaining a secure and reliable marketplace for connecting customers with verified transporters. We understand that it might not align with everyone's expectations, and we apologize if it seemed burdensome. If you have any questions or need assistance with any aspect of our service, including understanding our fee structure better, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They can provide you with detailed information and address any concerns you may have. We aim to continually improve our services, and your feedback helps us in that endeavor. Thank you for sharing your thoughts with us, and we hope to provide you with a better experience in the future.