CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperSep 4, 2023

Thank you for taking the time to share your feedback with us. We genuinely regret to hear about your experience, and we understand the concerns you've raised. At CitizenShipper, we prioritize the safety and satisfaction of our customers, and we continually strive to improve our platform based on the feedback we receive. While we act as a marketplace connecting shippers and drivers, we take any reports of untoward behavior very seriously. We've taken note of your comments and will use them to further enhance our vetting processes and user experience. For any detailed inquiries or to discuss potential resolutions tailored to your situation, our dedicated Support Team is always here to assist. Please reach out to them directly at [email protected]. They possess the expertise to guide you through any complexities and ensure your concerns are addressed appropriately. Once again, we appreciate your feedback and hope to have the opportunity to regain your trust in the future.

Response from CitizenShipperAug 1, 2023

Thank you for sharing your feedback with us. We truly value your input and are grateful for your positive remarks about our overall site. We understand your concern regarding the booking fee, and we apologize for any confusion caused. The booking fee covers administrative and operational costs to ensure a seamless shipping process and to connect you with reputable transporters who prioritize the safety and well-being of your items. Your feedback is essential in helping us refine our pricing structure and improve transparency. We're constantly working to enhance our user experience and ensure that our customers are well-informed. For any detailed inquiries or resolutions regarding the booking fee or any other matter, we recommend reaching out to our dedicated Support Team at [email protected]. They are here to assist you with any complex inquiries and provide personalized solutions.

Response from CitizenShipperJul 20, 2023

First and foremost, I want to express our sincere regret for the experience you've had. Your trust is paramount to us, and it's genuinely disheartening to hear of such incidents on our platform. CitizenShipper is committed to creating a safe and transparent marketplace for our users. We understand the concerns related to booking fees and continuously aim to balance affordability with providing a high-quality, secure platform for our community. Your feedback is invaluable in helping us improve and ensuring our users have the best experience possible. I genuinely believe that our dedicated Support Team would be the perfect avenue to assist you further, given their expertise in understanding and resolving such concerns. Please reach out to them at [email protected]. They are always keen to listen, assist, and ensure our users feel supported.

Response from CitizenShipperJul 12, 2023

Thank you for sharing your feedback regarding your recent experiences with different drivers on our platform. We understand the frustrations you faced and sincerely apologize for any inconvenience caused. At CitizenShipper, we strive to connect pet owners with reliable and professional drivers for their transportation needs. We regret to hear about the issues you encountered with some drivers, including the cancellation from Animal House and the unpleasant experience with Serendipity Pet Delivery LLC. We appreciate your feedback and take these matters seriously. To ensure the best and fastest resolution, we kindly ask that you contact our dedicated support team at [email protected]. By providing them with more specific details about the incidents you mentioned, they can thoroughly investigate the situation and take appropriate action. We are pleased to hear that you had a positive experience with Pawndr, Inc. and CEE CEE. Your satisfaction and the satisfaction of the breeders you worked with are important to us. We appreciate your recognition of their excellent service. We apologize for any difficulties you encountered while using our site. We constantly strive to improve our platform and driver communication to enhance the user experience. Your feedback is valuable to us, and we will use it to make necessary improvements. Please know that as a marketplace, we work with independent drivers, and while we do our best to vet and ensure their reliability, we cannot take direct responsibility for their actions. However, our support team is here to address any concerns you may have and assist in finding a suitable resolution. Thank you for bringing these matters to our attention. We value your trust in CitizenShipper and are committed to continuously improving our services.

Response from CitizenShipperApr 27, 2023

We apologize for any confusion or inconvenience you experienced during your interaction with CitizenShipper. We strive to provide clear and accurate information about our role in the shipping process, and we're sorry if this was not effectively communicated to you. Regarding the excessive text messages from potential shippers, we understand how this could be overwhelming and disruptive. Our intention is to facilitate communication between customers and shippers, but we realize that the volume of messages may have been excessive in your case. We're glad to hear that you were able to hire a reliable transport company to deliver your precious pup. However, we understand that there is room for improvement in our services. Your feedback is valuable to us as we work to enhance our platform and user experience. If you have any further concerns or suggestions, please don't hesitate to email us at [email protected]. We are committed to providing the best possible experience for our customers, and we appreciate your input. Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

We are truly sorry to hear that your dog arrived in a terrified state after being transported by one of our recommended shippers. At CitizenShipper, we understand the importance of ensuring the safety and comfort of your beloved pets during their journey. We would like to investigate this matter further to understand what might have occurred during the transportation process and to take appropriate action. Please email us at [email protected] with the details of your booking, the shipper's information, and any other relevant information that can help us in our investigation. Your feedback is invaluable in helping us improve the quality of the service providers on our platform and to prevent similar incidents from occurring in the future. We appreciate your understanding and patience as we work to address your concerns and provide a better experience for all our customers. Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

We are glad to hear that you had a great experience with the transporter you chose through our platform. However, we apologize for any inconvenience caused by the continued communication from CitizenShipper after your booking was confirmed and the fee was charged. We understand how this could be frustrating and confusing, and we appreciate you bringing this matter to our attention. We will investigate the issue to identify any gaps in our communication process and ensure that such incidents do not occur in the future. If you have any further concerns or feedback, please feel free to reach out to us at [email protected]. We are committed to providing the best possible experience for our customers, and your input helps us improve our platform and services. Thank you for your understanding, and we hope to continue serving you in the future. Sincerely, CitizenShipper Customer Support