CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Susan J.
Jun 22, 2023
Great experience
I put out an urgency note. I receive 7 responses within minutes. It was a bidding war. The woman I chose didn't have the lowest price but lived near where the cat was delivered. Hiring her made sense to me.
Response from CitizenShipperJul 14, 2023
We appreciate your feedback and are glad to hear that our platform provided you with multiple options to choose from when you needed an urgent transport. Our goal is to connect you with reliable and convenient transporters who meet your specific needs. It's great to know that you found a transporter who was not only located near the delivery destination but also offered a suitable solution for your situation. If you have any further inquiries or need detailed assistance, our dedicated Support Team is available to help. You can reach them at [email protected]. Thank you for choosing CitizenShipper, and we look forward to serving you again in the future.
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Shokri
Jun 22, 2023
Paws Door 2 Door Express are top notch
Paws Door 2 Door Express are top notch. Geovana and Eddie are great. They provided excellent communication and pictures of my German Shepherd throughout the trip. All my requests were met and more. I would highly recommend them for your pet transport needs.
Response from CitizenShipperJul 14, 2023
Thank you for sharing your positive experience with Paws Door 2 Door Express and their team, Geovana and Eddie. We're thrilled to hear that they provided excellent communication and kept you updated with pictures of your German Shepherd during the trip. Meeting all your requests and going above and beyond is a testament to their dedication and commitment to customer satisfaction. We appreciate your recommendation of their services for pet transport needs. Should you have any further inquiries or require assistance, please don't hesitate to reach out to our Support Team at [email protected]. Thank you for choosing CitizenShipper, and we hope to serve you again in the future.
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Georgie
Jun 21, 2023
Good resource
Great web site to use for shipping your pet
Response from CitizenShipperJul 14, 2023
Thank you for your positive feedback regarding our website for shipping pets. We're delighted to hear that you found it to be a great tool for your pet shipping needs. At CitizenShipper, we strive to provide a user-friendly and efficient platform to connect pet owners with reliable transporters. If you have any questions or need further assistance, please feel free to reach out to our Support Team at [email protected]. We appreciate your support and look forward to serving you again in the future.
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geordie
Jun 21, 2023
Was quick and easy to use !
Was quick and easy to use !
Response from CitizenShipperJul 14, 2023
We appreciate your feedback about the quick and easy experience you had using our platform. At CitizenShipper, we prioritize simplicity and efficiency, aiming to make the pet shipping process as smooth as possible. If you have any further questions or need assistance in the future, don't hesitate to reach out to our dedicated Support Team at [email protected]. Thank you for choosing CitizenShipper, and we hope to assist you again in the future.
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Lorna G.
Jun 20, 2023
Great communication
Great communication! Excellent care as my fur babies were transported.
Response from CitizenShipperJul 14, 2023
Thank you for sharing your positive experience with us! We're thrilled to hear that you received excellent communication and that your fur babies were well taken care of during their transportation. At CitizenShipper, we prioritize open and clear communication to ensure the safety and well-being of your pets. If you ever require our services again or have any further inquiries, please feel free to reach out to our dedicated Support Team at [email protected]. We appreciate your trust in us and look forward to serving you again in the future.
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Pedro F.
Jun 20, 2023
It worked extremely well
It worked extremely well. I was a bit worried about it. However everything worked as described. I totally recommend them.
Response from CitizenShipperJul 14, 2023
Thank you for sharing your positive experience with us! We understand that entrusting your pet's transportation can be worrisome, but we're delighted to hear that everything worked out well and met your expectations. Providing a smooth and reliable service is our top priority, and we're thrilled that we were able to deliver as described. Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to our dedicated Support Team at [email protected]. We're here to help.
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Sahsha S.
Jun 20, 2023
Great experience!
Great experience!
Response from CitizenShipperJul 14, 2023
We're thrilled to hear that you had a great experience with us! Thank you for choosing CitizenShipper for your transportation needs. We strive to provide excellent service and make the process as smooth as possible. If you have any further feedback or need assistance in the future, please feel free to reach out to our dedicated Support Team at [email protected]. We appreciate your support and look forward to serving you again.
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Jenni W.
Jun 20, 2023
I am so glad I found Becky
I am so glad I found Becky! She was fair, trustworthy and she really took my personal experience and precious cargo to heart. She genuinely cares about her job and her furry passengers!
Response from CitizenShipperJul 14, 2023
We greatly appreciate your feedback and are thrilled to hear about your positive experience with Becky. Finding a transporter who is fair, trustworthy, and genuinely cares about the well-being of your furry companion is truly invaluable. We understand the importance of personalized and attentive service, and we strive to connect our customers with transporters who go above and beyond. If you have any further questions or need assistance in the future, our dedicated Support Team is here to help. They can provide detailed information, address any concerns, and ensure that your transportation needs are met to your satisfaction. You can reach them at [email protected]. Thank you for choosing CitizenShipper and for sharing your positive experience with us. We look forward to serving you again in the future.
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