CitizenShipperReviews of citizenshipper.com

They have not responded to the refund request on the first shipper who cancelled on me. I loved the assigned driver, but very disappointed in CS as a whole first-time user.

The transporter was days late to pick up and then late on drop off. Her excuses became inconsistent. We found she recorded us without my knowledge or consent in my home and then attempted to use statements in the recording to attack and slander me. She threatened me and my career. All because she was called out for being days late with my dog and apparently lacking in time management skills. My dog thankfully arrived safe and is where he needs to be- but I will never utilize this service again and CitizenShipper may want to step up their background check game- cause this lady should have failed it and should not be allowed to deliver living things.

Do not use CitizenShipper, it's no better than Craigslist. These people did not run background checks, did not verify safety precautions were met, and did nothing to help in the wake of their negligence. They guarantee a reimbursement up to $1k if something goes wrong, and I never saw a cent. They never answered a letter from my lawyer and stopped responding to my issue. Their platform is supposed to provide an extra layer of safety + support, they do not do that. Just use craigslist.

I had a few drivers ask very rude questions which I did not appreciate

My shipper was fantastic - but very disappointed in Citizen shipper customer service I was offered a $25 promo discount for booking fee-when I tried to claim code would not work and each time I TRIED to email Your Customer Service No One ever responded to me. Sooo frustrating!!!

Set up someone to transport a puppy to us. Transporter cancelled twice and tried to ask for more money indirectly and asked if she should change the price to transport. Scam! I turned down other transporters and inconvenienced multiple people. Extortion! Why do they allow this?

I utilized CitizenShipper's service to find a transporter for a motorcycle that I had purchased. CitizenShipper assured me the hired transporter had insurance. Unfortunately and incident occurred and in transit the motorcycle was damaged. I had asked CitizenShipper repeatedly to assist me as the transporter was not forth coming or honest in respect to having insurance. In fact it was not until a month later after going back and forth with insurance agents, I then discover the transporter does NOT have carrier coverage. I then reported this to CitizenShipper looking for direction and assistance. No assistance was provided, only emails with, "Sorry to hear that you are continuing to experience this issue with the transporter." Well now I have issue with CitizenShipper as they are the face of the business that is promoting the transporter. Shame on them for taking my money and not doing their due diligence in vetting their hired contractor and verifying if their insurance is in full force and effect. It would have spared me a lot of money and time wasted.

My dog got very I’ll, I therefore needed to cancel the service. I provided four vet statements and was not refunded the fee. I don’t want to hear that this falls under unforeseen circumstances. Theses circumstances are devastating to me. I don’t want a response other than a redo.