CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
citizenshipper.com
Website
citizenshipper.com
Category
Pet Services
Location
Tyler, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
CitizenShipper made it fast and easy to find a great driver for our pet. Thank you!
Response from CitizenShipperJul 12, 2023
Thank you for taking the time to share your feedback about your experience with CitizenShipper. We are delighted to hear that our platform made it fast and easy for you to find a great driver for your pet. Your satisfaction is important to us, and we appreciate your kind words.
If you have any further questions or require assistance in the future, please feel free to contact our dedicated support team at [email protected]. They are available to address any concerns you may have and provide the best guidance for a resolution.
Thank you for choosing CitizenShipper. We value your trust in our platform, and we look forward to serving you again in the future.
DI
Diana
Transport of three Rat Terrier puppies…
Transport of three Rat Terrier puppies to Missouri from Sugar Land Texas transport did EXACTLY what they promised good to find a caring transport kept me informed sent pics all the way n very fair in price
Response from CitizenShipperJul 12, 2023
Thank you for sharing your feedback about the transport of three Rat Terrier puppies from Sugar Land, Texas, to Missouri. We are pleased to hear that the transport service fulfilled their promises and provided excellent care for your puppies. It's wonderful to know that you were kept informed throughout the journey and received updates and pictures along the way.
At CitizenShipper, we strive to connect our customers with caring transport providers who prioritize the well-being of your beloved pets. We are also committed to maintaining fair and transparent pricing for our services.
If you have any further questions or need assistance in the future, please don't hesitate to contact our dedicated support team at [email protected]. They are available to address any concerns you may have and provide the best guidance for a resolution.
Thank you for choosing CitizenShipper. We appreciate your trust in our platform, and we look forward to serving you again in the future.
DA
Daniel
Reliable and quality puppy transporter…
Reliable and quality puppy transporter via car.
Response from CitizenShipperJul 12, 2023
Thank you for your feedback. We're glad to hear that you had a reliable and quality transport experience for your puppy. If you have any further questions or need assistance, please feel free to contact our support team at [email protected].
Thank you for choosing CitizenShipper.
TN
Tarheel N.
Very Pleased
This is the first time that I have used this website to find a shipper for my Newfies. It was so easy. I especially appreciated the ratings and reviews available for each shipper. I found a shipper within 24 hours!
Response from CitizenShipperJul 12, 2023
Thank you for your positive feedback! We're glad to hear that you had an easy and successful experience finding a shipper for your Newfies on our website. If you have any further questions or need assistance, please don't hesitate to contact our support team at [email protected].
Thank you for choosing CitizenShipper.
JA
James
Didn't know this site existed
Didn't know this site existed. Man, was I surprised at the quality of local shippers. Thanks CS!
Response from CitizenShipperJul 12, 2023
Thank you for your feedback. We're glad to hear that you discovered our site and had a positive experience with the quality of local shippers. If you have any further questions or need assistance, please feel free to contact our support team at [email protected].
Thank you for choosing CitizenShipper.
SP
Stephanie P.
Good driver she stayed in touch with me…
Good driver she stayed in touch with me the whole 2 days
Response from CitizenShipperJul 13, 2023
Thank you for sharing your experience with our community. We're delighted to hear that your driver maintained good communication throughout your shipment duration.
We understand there might be further details you'd like to discuss. Please don't hesitate to reach out to us at [email protected]. Our Support Team is fully equipped to dive deeper into any specific concerns or aspects of your experience.
Thanks again for choosing CitizenShipper, we truly value your feedback and look forward to continually enhancing your experience with us.
MG
Marcel G.
⭐⭐⭐⭐⭐ 5 Stars ⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ 5 Stars ⭐⭐⭐⭐⭐
I recently had the pleasure of working with Bayli Howard and her company, Top Hat Animal Transport, and I must say it was an outstanding experience! 🌟🚛🐾
I initially discovered Bayli on the Citizen Shipper website, and like many people, I was a bit skeptical about the reliability of the platform. However, all my doubts vanished once I connected with Bayli. She promptly reached out to me and patiently explained every aspect of the animal transport process. Her friendly and informative approach quickly won me over. 📱🤝
Booking with Bayli was a breeze, and I was amazed by how quickly she sprang into action. She picked up my dog on the very same day, and the delivery from Florida to Boston was completed in just two days! 🚀🐶✈️
Throughout the journey, Bayli kept me updated with regular communication, providing me with peace of mind. Her professionalism, reliability, and genuine passion for animals were evident in every interaction. It was clear that my pet's well-being was her top priority. 📦🌟🐕
Additionally, Bayli went above and beyond by sharing adorable pictures of my husky during the trip. These thoughtful gestures showcased her dedication and added a personal touch to the whole experience. 📸🐺❤️
I am incredibly grateful to have found Bayli and Top Hat Animal Transport. She exceeded all my expectations and made the process stress-free and enjoyable. I have no doubt that I will be booking her services again in the future. Thank you, Bayli Howard, for your exceptional service and for going the extra mile for my furry friend. You truly rock! 🙌🐾🎉
Highly recommended to anyone in need of safe and reliable pet transportation! 👍🐾🌟
Response from CitizenShipperJul 13, 2023
Thank you for sharing your overwhelmingly positive experience with Bayli Howard and Top Hat Animal Transport. It's great to hear that Bayli was able to provide exceptional service and address your initial skepticism about our platform.
Your kind words and detailed account reaffirm our goal at CitizenShipper, which is to connect our valued users with reliable, professional, and caring service providers. We're thrilled to know that the process was stress-free and enjoyable for both you and your furry friend!
Remember, if there are any further details you'd like to discuss or if you have questions in the future, our Support Team is always available at [email protected].
Thank you for choosing CitizenShipper and for your recommendation. We're looking forward to continuing to serve you.
MD
MADELINE D.
I was overwhelmed by ALL the responses…
I was overwhelmed by ALL the responses I received!
But something led me to the one I chose and we are VERY happy!
Response from CitizenShipperJul 13, 2023
Thank you for sharing your experience with us. We're thrilled to hear that you found the right service provider on CitizenShipper and are pleased with your choice.
We understand that receiving numerous responses can seem overwhelming, and we appreciate your feedback. It helps us improve our service and make the selection process more comfortable for our valued customers.
If you have any further insights or require assistance in the future, our dedicated Support Team is always available at [email protected].
Thank you for choosing CitizenShipper. We look forward to serving you again in the future.
