Jill R.
Commission is a bit high.
Commission is a bit high.

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jill R.
Commission is a bit high.
Monique
You guys are why more expensive than other companies- for that… I wouldn’t use your service again. Thanks so much.
Anonymous
I was surprised at the cost of using the service but not the cost of the driver.
Rich
CitizenShipper concept is great, end result was great... But the website itself needs work. Difficult to login (just redirects to a blank screen most of the time), needed to try multiple browsers.
Olga
Charge toooooo much for the lids $100 for 300 is too much.
Rick Z.
This site is getting over saturated as to where you can't make any money anymore. You would think you would want higher bide for higher fees paid to you.I might have to close my account
Liz S.
My original shipper had to cancel because of covid so I had to find a new one, I asked the website's customer service for assistance and got no response, I figured out a solution on my own. The shipper I eventually used, Radik, was great,
Response from CitizenShipperJan 11, 2022
HI Liz, I'm so sorry customer support wasn't able to resolve this in a timely manner. Would you be so kind as to send me an email at [email protected] with the email you used for your account on the platform? I'd like to check into this and see what happened behind the scenes, as it were. We strive to make every experience delightful and it appears we missed the mark on this one, my apologies and thank you for the opportunity to make our platform and our service better.
Jo
I thought they gave good possibilities, but the $119 fee is not toward the transporter fee, which ranged from 850 to 1400.00 on top of that. Waayy too much. If I'd known that, I would've just paid a friend. Truly. The $1,000 pet insurance is only a portion of the value of my pure bread pet. The insurance should be equal to the pets real value. Very disappointing. Their strengths are quick response time from possible contractors. Their weakness is they need to be more up front on the cost to use a company.
Response from CitizenShipperJan 11, 2022
Hello Jo, thank you for the feedback. We realize that it is not exactly apparent what the costs of researching, contacting, verifying and background-checking the driver who will be transporting the items you need to ship, so the fee may seem larger than it should however, if an individual were to do all of the work we do in order to give the best choices for shipping needs, it would cost quite a bit more than our highest fees, not to mention the extra time you'd have to put in to research and read up. We like to think of our service as saving time and money compared to going it solo but we still need to keep the lights on and the website running. I thank you for giving me an opportunity to explain further and hope you will keep shipping with us.