CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperMay 4, 2023

We are sorry to hear about your unpleasant experience on our platform. At CitizenShipper, we strive to provide a smooth and efficient experience for our customers, and we regret that we fell short in your case. We appreciate you bringing these issues to our attention, and we will review our website's performance and functionality to ensure a better user experience in the future. Regarding our fees, we understand that they may not be suitable for all customers, and we continuously work to improve the clarity of our pricing structure and provide competitive rates. Your feedback is invaluable in helping us identify areas for improvement. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at [email protected]. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Response from CitizenShipperMay 4, 2023

We are deeply sorry to hear about the distressing experience you had with Nesta Howell, and we understand how concerning and frustrating this situation must be for you and your pets. At CitizenShipper, we strive to connect our customers with reliable and responsible transporters who prioritize the safety and well-being of the pets they transport. Unfortunately, in this case, it seems that Nesta Howell did not meet those standards, and we apologize for any inconvenience or emotional distress you have faced. We encourage you to reach out to our customer support team at [email protected], providing your order details and mentioning your review. This will allow us to investigate the matter further and take appropriate action against the involved parties if necessary. Your feedback is invaluable in helping us identify areas for improvement, and we will use this opportunity to reinforce our vetting processes and ensure that our customers are always provided with the best possible service. We apologize again for any inconvenience and emotional distress you have faced and hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Response from CitizenShipperMay 4, 2023

Thank you for sharing your feedback with us, and we apologize for any inconvenience or frustration you have faced due to website issues. We appreciate your support of our service and value your feedback as we continuously work to improve our platform. We understand how important it is for our website to function efficiently, and we will review the issues you have mentioned to ensure that they are addressed promptly. We appreciate you bringing these issues to our attention and are committed to providing a positive experience for our customers. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at [email protected]. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Response from CitizenShipperApr 27, 2023

I sincerely apologize for the negative experience you had with our service, and I understand your frustration. We appreciate your feedback, as it helps us improve our platform and policies for the future. Regarding your cancellation, I'm sorry for any confusion our policy may have caused. When a cancellation occurs, we offer a coupon voucher to help our customers reschedule or book another shipment. However, I understand that you may not have a need for this voucher and would prefer a refund. I would like to help rectify this situation. Please send an email to [email protected] with your booking details, and we will look into your case. We will do our best to find a solution that meets your needs and expectations. Again, I apologize for any inconvenience this may have caused, and I hope we can resolve this issue to your satisfaction. Thank you for giving us the opportunity to address your concerns, and I hope we can regain your trust in our service.

Response from CitizenShipperApr 27, 2023

I'm glad to hear that your experience with the driver was positive. However, I apologize for any confusion or inconvenience caused by the additional fees. At CitizenShipper, we strive to maintain transparency in our pricing and ensure our customers are aware of any additional charges. I understand that you were under the impression that the extra fee was included in your payment, and I apologize for any miscommunication. To help resolve this issue, please email us at [email protected] with your booking details and information regarding the extra fees you encountered. We will investigate your case and work with you to find a solution that addresses your concerns. We value your feedback, and it helps us to continually improve our platform and services.

Response from CitizenShipperApr 27, 2023

We deeply apologize for the unfortunate experience you had with one of our drivers. At CitizenShipper, we take the vetting of drivers very seriously, and it is concerning to hear that you encountered such an issue. We understand the impact of your experience, and we would like to investigate this matter further to ensure it does not happen again in the future. Please email us at [email protected] with the details of your booking and any relevant information about the driver. This will help us in taking appropriate action against the driver and potentially improving our vetting process. Our top priority is the safety and satisfaction of our customers, and we appreciate you bringing this matter to our attention. We will do our best to address your concerns and prevent similar incidents from occurring in the future. Thank you for your feedback and for giving us the opportunity to rectify this situation. Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

We apologize for any inconvenience you experienced regarding the cancellation and refund process. At CitizenShipper, we aim to maintain a fair and transparent policy for our customers. We understand that you believe you canceled within the specified parameters and are still not receiving a refund. To better understand the situation and assist you, please email us at [email protected] with your booking details and any relevant information regarding your cancellation. Our team will investigate your case, and if your cancellation indeed falls within the specified parameters, we will do our best to address your concerns and process the appropriate refund. We value your feedback, as it helps us improve our platform and services for all users. Thank you for giving us the opportunity to rectify this situation, and we hope to regain your trust in our service. Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

We apologize for the negative experience you had with our shipping service and any inconvenience you may have encountered while trying to contact our customer service team. We appreciate your feedback as it helps us improve our platform and services. We understand that the quotes you received were not in line with your expectations, and we're sorry for any frustration this may have caused. Our platform connects customers with independent service providers, and the prices are determined by individual shippers based on factors such as distance, item size, and other requirements. We are continuously working to enhance our platform to ensure more competitive and accurate quotes for our users. Regarding your concerns about contacting customer service, we apologize for any difficulties you faced. We are committed to providing timely support to our customers, and we want to make sure your concerns are addressed. Please email us at [email protected] with your inquiries, and our team will promptly assist you. Again, we apologize for any inconvenience, and we hope to have the opportunity to serve you better in the future. Sincerely, CitizenShipper Customer Support