CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Will
Jul 15, 2026
What an amazing experience
What an amazing experience, The communication from the moment I booked the transport was great. then we received constant updates, pictures through the process. I also highly commend the Drivers, great to work with and took great care of our Dog( Stella). I would highly recommend this service
Response from CitizenShipperJul 15, 2026
Will, it's wonderful to hear that Stella was so well cared for from the moment she was picked up until she arrived. Knowing the updates and photos helped you stay connected throughout the trip makes us smile. Thank you for choosing CitizenShipper, and we're glad your experience reflected the kind of responsible pet transport we strive to make possible every day.
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Heidi,Todd & Katie R.
Jul 15, 2026
The driver was excellent - easy process
The driver was excellent - Prompt - kept us informed and we felt very pleased with the overall experience and how to book.
Response from CitizenShipperJul 15, 2026
Thank you all for taking the time to share your experience! We're delighted to hear that your driver kept you informed throughout the journey and that booking through CitizenShipper was easy from the start. Knowing the experience gave you peace of mind is exactly what we hope for every pet family we serve.
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Annette P.
Jul 14, 2026
Jayne was the best!!
Jayne was the best!!! Very very reasonable price and she took great care of both dogs that I got. She was also very patient with me and the dogs. I just can't say enough about my experience. I will most definitely use her services again!!!
Response from CitizenShipperJul 14, 2026
Annette, nothing makes us happier than hearing a story like this! We're so glad Jayne provided such attentive transport care for both of your dogs and that her patience made the experience even better. Thank you for sharing your experience with CitizenShipper!
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Staci R.
Jul 13, 2026
Easy to use website
Easy to use website, allowing access to a variety of options. The information shared allowed us to make informed choices when arranging cross country transport for our parrot.
Response from CitizenShipperJul 13, 2026
Staci, we're delighted to hear that planning your parrot's cross-country journey felt straightforward! It's great to know the variety of options and information helped you make an informed decision. At CitizenShipper, we believe an honest and transparent process is essential to helping customers feel confident when choosing the right driver for their shipment.
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Debbie K.
Jul 13, 2026
Great Timing
Great Timing. Excellent updates and care. Highly recommend.
Response from CitizenShipperJul 13, 2026
Debbie, thank you for choosing CitizenShipper and for highlighting the great timing, updates, and care you received. We truly appreciate the trust you placed in us with your shipment, and we'd be honored to help again in the future.
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elizabeth
Jul 13, 2026
Erika goes to Jax
everyone I had to deal with, from the administration to the driver was wonderful and professional. My Erika was delivered right to my door, she was calm relaxed and obviously had a pleasant ride from PA to FLA ..
Response from CitizenShipperJul 13, 2026
Elizabeth, thank you so much for the review! We’re so glad our team and driver could provide a smooth, professional, and stress-free journey for Erika from Pennsylvania to Florida. Hearing that she arrived calm and relaxed at your doorstep is the best feedback we could ask for!
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Lorraine Piurowski B.
Jul 12, 2026
Peace of Mind for a 1,300 Mile Pet Transport
My two cats, Mimi and Henry, are family. Sam T took exceptionally good care of them on the long journey from Florida to Connecticut. Sam provided regular updates and included photos so I could see that my two cats were doing just fine. He showed up to pick them up as scheduled, and I was able to coordinate easily for their arrival in Connecticut. This is EXCELLENT service that I would HIGHLY RECOMMEND to anyone looking to transport their furbabies anywhere.
Response from CitizenShipperJul 12, 2026
Lorraine, we're so glad to hear that your driver Sam, kept you updated with photos and made coordinating Mimi and Henry's trip from Florida to Connecticut easy. Reviews like yours highlight the care our knowledgeable drivers bring to every trip and what makes the CitizenShipper community so special. Thank you for sharing your experience and for reminding others what a difference that level of care can make.
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Sheldon S.
Jul 12, 2026
My dogs and cats had a very comfortable…
My dogs and cats had a very comfortable trip across the USA. They were safe and truly cared for; would 100% recommend!
Response from CitizenShipperJul 12, 2026
Sheldon, knowing your furry family members were comfortable throughout their cross-country trip is exactly what we hope for! Thank you for choosing CitizenShipper and for recommending us. Providing peace of mind while your pets travel safely is what we're all about.
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