CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Mimi M.
Nov 3, 2023
Excellent follow through when things go wrong
When my first approved transport was unable to follow through, I reached out to citizenshipper and they ran my ad for transport again at no cost. They are very easy to work with, and I appreciate their thoroughness and professionalism.
Response from CitizenShipperNov 6, 2023
It's gratifying to hear that our team was able to assist you promptly and professionally when you encountered a hiccup with your transport plans. We're dedicated to making sure that disruptions don't prevent you from receiving the service you need. Thank you for acknowledging our efforts to provide thorough and professional service. We appreciate your feedback and are always here to support your future travel needs. If you need further assistance or have additional feedback, our Support Team would be happy to hear from you at [email protected]. Best regards,
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That
Nov 3, 2023
Awesome
Awesome. Delivered as promised
Response from CitizenShipperNov 6, 2023
It's wonderful to hear that you had a positive experience using CitizenShipper to find the perfect travel solution for your pet. We're glad that our options and chat feature contributed to making an informed decision for your pet's journey. Thank you for trusting us with such an important task. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out to our Support Team at [email protected]. We are here to support you every step of the way. Warm regards,
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Blake
Nov 2, 2023
Best Pet Travel Accommodations
Citizen Shipper assisted me in finding several businesses and people to accommodate my pet travel needs. I enjoyed the several options and chat feature to allow me to make my decision. They ultimately allowed me to make the best travel decisions for my pet.
Response from CitizenShipperNov 6, 2023
It's wonderful to hear that you had a positive experience using CitizenShipper to find the perfect travel solution for your pet. We're glad that our options and chat feature contributed to making an informed decision for your pet's journey. Thank you for trusting us with such an important task. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out to our Support Team at [email protected]. We are here to support you every step of the way. Warm regards,
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Rachel L.
Nov 2, 2023
Easy to Use!
Easy to Use!
Response from CitizenShipperNov 6, 2023
Thank you for your kind words and for choosing CitizenShipper for your transportation needs! We are delighted to hear that you had a positive experience with your transporter and that you found our platform user-friendly. We're thrilled you'd consider using our services again, and we look forward to being a part of your future journeys. Should you have any questions or require assistance along the way, our Support Team is at your service. You can reach them at [email protected] for expert help. Warm regards,
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Gertie
Nov 2, 2023
The Best Transporter
Easy to find a transporter. The one I had was wonderful.Would definitely use this company again in the future.
Response from CitizenShipperNov 6, 2023
Thank you for your kind words and for choosing CitizenShipper for your transportation needs! We are delighted to hear that you had a positive experience with your transporter and that you found our platform user-friendly. We're thrilled you'd consider using our services again, and we look forward to being a part of your future journeys. Should you have any questions or require assistance along the way, our Support Team is at your service. You can reach them at [email protected] for expert help. Warm regards,
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Regina H.
Nov 1, 2023
Home Sweet Home Pet Delivery Service is…
Home Sweet Home Pet Delivery Service is the Very BEST out there!!
Response from CitizenShipperNov 6, 2023
Thank you for taking a moment to share your experience with Home Sweet Home Pet Delivery Service on our platform. We're truly heartened to hear that you hold their services in such high regard! At CitizenShipper, we take pride in being the connecting thread between caring transporters and valued customers like yourself. Your feedback is a beacon that guides us toward maintaining high standards across our marketplace. Should you ever need assistance or wish to share more about your experience, our Support Team is keen on ensuring that every journey through CitizenShipper remains top-notch. Reach out to us at [email protected] — we're here to listen and lend a hand. Warm regards, The CitizenShipper Team
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Mike H.
Oct 31, 2023
I was very happy with R&R Express
I was very happy with R&R Express. Rodne communicated with us throughout the whole process and repaired a lighting issue on the trailer that was caused by rain getting into the wiring. The trip was ahead of schedule because Rodne was concerned about snow at our location. Very satisfied with the service and the price. Mike
Response from CitizenShipperNov 1, 2023
We're truly pleased to hear about your satisfaction with R&R Express and Rodne's proactive and communicative service. It's fantastic to know that the trip was completed efficiently and even ahead of schedule, despite the unforeseen challenges. Thank you for choosing CitizenShipper and for sharing your experience. Should you need any further assistance or have more feedback for us, our Support Team is always available at [email protected]. Warm regards,
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Jan B.
Oct 30, 2023
Paul our driver was perfect
Paul our driver was perfect, and our baby loved him! The service was great as we had many choices, but our pick was perfect for us! He is very kind and thoughtful. He kept us in the loop, sending us videos of our baby along the way. Paul made us feel very comfortable from beginning to end! He’s a truly wonderful kind man!! TY Paul! :)
Response from CitizenShipperNov 1, 2023
We're so pleased to hear about your positive experience with Paul and the excellent care he provided for your baby. It's always wonderful to receive such glowing feedback about members of our shipping community. Thank you for taking the time to share your satisfaction with the service. If you ever have more to tell us or need assistance, our Support Team would be delighted to hear from you at [email protected]. Best wishes,
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