CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Cecile A.
Nov 10, 2023
Pet trek is awesome.
Pet trek is awesome.. they did an excellent job!!! David and his buddy are great guys and really took care of my yorkie, Halo. I can give 10 stars for them
Response from CitizenShipperNov 14, 2023
Thank you so much for your enthusiastic feedback! We're thrilled to hear about your excellent experience with Pet Trek, especially with David and his team, and how well they cared for Halo, your yorkie. Knowing that they've earned your high praise and a '10-star' rating is truly heartening. At CitizenShipper, we take pride in connecting customers with dedicated transporters who go above and beyond. Your positive review is a testament to the quality of service we strive to uphold. If you have any more stories to share or need assistance in the future, don't hesitate to get in touch at [email protected]. We're always here to listen and help. Best regards, The CitizenShipper Team
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Devldave
Nov 10, 2023
Good bids, great transport for a big puppy..
Got lots of great bids to transport our puppy, and it all worked out perfectly.
Response from CitizenShipperNov 14, 2023
We're delighted to hear that you received great bids for your puppy's transport and that everything worked out perfectly. At CitizenShipper, we strive to make pet transportation smooth and satisfactory for all our customers. Your positive experience is what we aim for with every shipment. If you have any further questions or need assistance in the future, feel free to contact us at [email protected]. We're always here to help and ensure your experiences continue to be positive. Thank you for choosing CitizenShipper! Best regards, The CitizenShipper Team
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Cheryl C.
Nov 10, 2023
I never heard of this company before but came across it looking for a dog transport.great company
I never heard of this company before so when I came across it looking for a transport for my puppy I was amazed at how wonderful it all worked out.I was blessed to find the best company to deliver my puppy and would 100 percent refer them to anyone looking to transport their pets.Thank you so much for the best service and trusted company!
Response from CitizenShipperNov 14, 2023
Thank you for your kind words and for choosing CitizenShipper for your puppy's transport. We're thrilled to hear about your wonderful experience and that you found our service trustworthy and effective. Your recommendation means the world to us, and we're so glad to have been able to assist you in this journey. If you ever need further assistance or have more feedback, please don't hesitate to reach out at [email protected]. We're always here to help and ensure your experience remains top-notch. Warm regards, The CitizenShipper Team
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Satisfied C.
Nov 8, 2023
Driver was Great!
Driver was Great!
Response from CitizenShipperNov 14, 2023
Thank you for sharing your positive feedback! We're delighted to hear that your experience with the driver was great. At CitizenShipper, we're committed to connecting customers with excellent service providers for a smooth and satisfactory journey. If you have any more insights or need assistance in the future, please don't hesitate to contact us at [email protected]. We're always here to help and value your input. Warm regards, The CitizenShipper Team
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Yvonne E.
Nov 8, 2023
Everything went awesome
Martin drove my sons 2 dogs from Mesquite TX to New Jersey He was the best and everything went as scheduled! He was awesome!
Response from CitizenShipperNov 14, 2023
We're thrilled to hear about your positive experience with Martin and the smooth transportation of your son's dogs from Mesquite, TX to New Jersey. It's wonderful to know that everything went as planned and that you found Martin's service exceptional. Your feedback is invaluable to us at CitizenShipper, as it helps us continue to connect customers with reliable transporters who make journeys like yours seamless and stress-free. Should you need any further assistance or have more stories to share, feel free to reach out to us at [email protected]. We're always here to help and love hearing from our community. Thank you for choosing CitizenShipper for your pet transportation needs. Best regards, The CitizenShipper Team
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Sheryl
Nov 8, 2023
Pretty good service
Pretty good service I had quotes pretty fast to have my pets sent to me. Just make sure you read the service fee that is separate from the delivery bids. Customer Service was quick to answer my question, thank you.
Response from CitizenShipperNov 14, 2023
Thank you for taking the time to share your experience with CitizenShipper. We're delighted to hear that you received quotes swiftly for your pet's transport and that our Customer Service team was able to assist you promptly. We appreciate your note on the service fee structure and understand that clarity is key in these processes. We continuously strive to enhance our platform's transparency and user experience. Should you have any further questions or need detailed assistance, we invite you to reach out to us at [email protected]. Our dedicated Support Team is always here to provide tailored solutions and ensure your satisfaction. Thank you for choosing CitizenShipper, and we look forward to serving you in the future. Warm regards,
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Casey
Nov 7, 2023
Driver was very kind and kept me…
Driver was very kind and kept me updated with photos and progress of transporting.
Response from CitizenShipperNov 8, 2023
It's wonderful to hear that you had such a positive experience with your driver and that the updates and photos provided peace of mind during the transportation process. We always strive to make your journey with us memorable for all the right reasons. If there's anything more you'd like to share about your experience, or if you have any questions for the future, feel free to reach out to our Support Team at [email protected]. We're here to help ensure your next experience is just as satisfactory. Thank you for choosing CitizenShipper, and we look forward to serving you again soon! Best wishes,
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Evin
Nov 7, 2023
Made it very easy for is to pick and…
Made it very easy for is to pick and choose the right company for the best transportation experience.
Response from CitizenShipperNov 8, 2023
Thank you for your kind words! We're over the moon to hear that you found our platform user-friendly and effective in selecting the right company for your transportation needs. It's our goal to make your experience as seamless and positive as possible. If you ever wish to share more feedback or need further assistance, we're just an email away at [email protected]. Your insights help us to continue improving and offering the best transportation experience. Looking forward to assisting you again in the future! Warm regards, The CitizenShipper
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