CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Emma C.
Nov 19, 2023
Couldn’t have asked for better
Never Eat Soggy Waffles went above and beyond for me and my cat. They were super kind and the communication was prefect throughout the whole process. They gave really good advice with her aftercare as she was scared after her travel. They’re really great people and it was an absolute pleasure to work together with them.
Response from CitizenShipperNov 26, 2023
We're truly heartened to hear about the exceptional service provided by 'Never Eat Soggy Waffles' for you and your cat. It's wonderful to know that their kindness, effective communication, and helpful advice made a significant difference in your cat's travel experience. Your feedback is invaluable to us, and it's stories like yours that motivate us to continue striving for excellence. If you ever need assistance or have any further feedback, please feel free to reach out to our Support Team at [email protected]. We're here to ensure your future experiences are just as positive. Thank you for choosing CitizenShipper, and we look forward to serving you again! Best regards,
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LAURA L.
Nov 18, 2023
Needed to transport 3 8 week old…
Needed to transport 3 8 week old puppies across the country. Citizen Shippers was easy to use, I received multiple bids for this transport. It was easy to communicate with the people giving the bids to determine who would fit our needs best.
Response from CitizenShipperNov 26, 2023
We're delighted to hear about your seamless experience with CitizenShipper in transporting your puppies. It's great to know that our platform facilitated easy communication and multiple bid options for you. We appreciate your feedback and are always here to assist with any further needs. If you have any questions or require assistance in the future, our Support Team at [email protected] is ready to help. Thank you for choosing CitizenShipper, and we look forward to serving you again! Best regards,
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scott
Nov 17, 2023
Driver did great
Driver did great
Response from CitizenShipperNov 26, 2023
Thank you for taking the time to leave a review about your experience with our driver. We're thrilled to hear that they did a great job! At CitizenShipper, we're committed to connecting our customers with reliable and professional drivers. If you have any more feedback or need assistance in the future, please don't hesitate to reach out to our Support Team at [email protected]. We're always here to help and ensure your experiences with us continue to be positive. Warm regards,
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Michele H.
Nov 17, 2023
Fantastic experience using Citizenshiper
I had a great experience using citizenshiper I was able to find someone to bring my new little Puppy from Florida to Kentucky for a reasonable price.
Response from CitizenShipperNov 26, 2023
Thank you for sharing your thoughts about your experience with CitizenShipper. We're glad to know that you appreciate the variety of options our platform offers. We understand that receiving many messages can sometimes feel overwhelming, and we continually strive to balance providing choices with a user-friendly experience. If you ever need assistance or have suggestions on how we can improve, our dedicated Support Team would love to hear from you. They are well-equipped to provide detailed solutions and can be reached at [email protected]. We value your input and look forward to serving you better in the future. Warm regards,
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Natalie San A.
Nov 17, 2023
Recent pet transport
Great service. The messages can be overwhelming but it’s nice to know there are that many options out there!
Response from CitizenShipperNov 26, 2023
Thank you for sharing your thoughts about your experience with CitizenShipper. We're glad to know that you appreciate the variety of options our platform offers. We understand that receiving many messages can sometimes feel overwhelming, and we continually strive to balance providing choices with a user-friendly experience. If you ever need assistance or have suggestions on how we can improve, our dedicated Support Team would love to hear from you. They are well-equipped to provide detailed solutions and can be reached at [email protected]. We value your input and look forward to serving you better in the future. Warm regards,
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Brenda
Nov 17, 2023
Pet transport
Very professional. Very good timing. Will use his service again!
Response from CitizenShipperNov 26, 2023
Thank you so much for taking the time to share your experience with us. We're delighted to hear about the professionalism and timely service you received. It's great to know that you would consider using our services again! Our goal at CitizenShipper is to ensure a seamless and positive experience for every customer. If you have any further insights or need assistance in the future, our Support Team is always here to help. You can reach them at [email protected] for any detailed inquiries or resolutions. We appreciate your trust in CitizenShipper and look forward to assisting you again! Best regards,
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customer
Nov 16, 2023
Worked great!
Worked great! Got my puppy for less than flying myself!
Response from CitizenShipperNov 26, 2023
Thank you for sharing your experience with CitizenShipper! We're thrilled to hear that our platform helped you get your puppy in a cost-effective way. We always strive to make our services convenient and affordable for our users. If you have any further questions or need assistance, feel free to reach out to our Support Team at [email protected]. They're always ready to help with any detailed inquiries. Thanks again for choosing CitizenShipper!
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customer
Nov 15, 2023
Love this website.
Love this website.
Response from CitizenShipperNov 16, 2023
Thank you for your positive feedback about CitizenShipper! We're delighted to hear you love our website. It's our goal to provide a seamless and enjoyable experience for our users. If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We're always here to help! Best regards, The CitizenShipper Team
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