CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

Showing 5,398 reviews with 5 stars · Clear filters

Tanya
Nov 23, 2023
Great company
Great company. They communicated constantly with pictures and updates. Made me feel happy and comfortable. Highly recommended and will use them again.
Response from CitizenShipperNov 26, 2023
Thank you for your kind words and for recommending CitizenShipper. We're delighted to hear that our constant communication and updates made you feel happy and comfortable. It's feedback like yours that encourages us to maintain high standards of service. Should you need any assistance or decide to use our services again, please remember our Support Team at [email protected] is always here to help. We're looking forward to the opportunity to serve you again in the future! Best regards,
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J B.
Nov 23, 2023
Great experience
Great experience! Thankful this service existed!
Response from CitizenShipperNov 26, 2023
Thank you so much for sharing your great experience with CitizenShipper. We're thrilled to know that our service made a positive impact and that you're thankful it exists. Your satisfaction is very important to us. If you have any further questions or need assistance in the future, please remember our Support Team at [email protected] is always here to help. We appreciate your trust in CitizenShipper and look forward to serving you again! Best regards,
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Channell R.
Nov 22, 2023
Great reliable service will definetly…
Great reliable service will definetly use again
Response from CitizenShipperNov 26, 2023
We're delighted to hear that you found our service reliable and are considering using CitizenShipper again. Your satisfaction is our top priority, and feedback like yours is what motivates us. Should you need any assistance in the future or have any more feedback, our Support Team at [email protected] is always here to help and ensure your experiences remain positive. Thank you for choosing CitizenShipper, and we look forward to serving you again! Best regards,
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Kristin A B.
Nov 22, 2023
Animal Transport Reviews
This is the 2nd time that I have used Citizen Shipper to book a cross-country animal transport. Both times I have found reliable and reasonably priced vendors. The number of bids I received made finding one easier as I had many to compare.
Response from CitizenShipperNov 26, 2023
We're thrilled to hear about your continued positive experiences with CitizenShipper for your cross-country animal transports. Knowing that you've found reliable and reasonably priced vendors through our platform is exactly what we strive for. Your feedback about the variety of bids helping in your decision-making process is greatly appreciated. We're here to support you in any way we can. Should you have any further questions or need assistance, our Support Team at [email protected] is always ready to help. Thank you for your trust in CitizenShipper, and we look forward to being of service to you in the future. Best regards,
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Molly M.
Nov 22, 2023
great staff
great staff, lovely managers, love it!
Response from CitizenShipperNov 26, 2023
We're delighted to hear such positive feedback about our staff and managers. It's heartening to know that our team's efforts are making a great impression. Your satisfaction is our top priority, and comments like yours inspire us to keep doing our best. If you ever have any questions or need further assistance, our Support Team at [email protected] is always ready to help. Thank you for choosing CitizenShipper, and we look forward to continuing to serve you with the same level of enthusiasm and quality! Best regards,
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Patricia E.
Nov 21, 2023
Our Pet Nanny travel service was great
Our Pet Nanny travel service was great! She really went all out to make us feel safe about using this service. Great communication and hands on cuddles to keep our cat calm. I would definitely recommend.
Response from CitizenShipperNov 26, 2023
Thank you for taking the time to share your experience with our Pet Nanny travel service. We're thrilled to hear that she provided excellent communication and care for your cat, ensuring a calm and safe journey. Your recommendation means a lot to us, and it's feedback like yours that inspires our commitment to service excellence. If you have any further feedback or need assistance in the future, our Support Team at [email protected] is always here to help. We're looking forward to the opportunity to serve you again! Best regards,
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Julie W.
Nov 20, 2023
Great Service-Puppy Delivered
Great Service-Puppy Delivered! When I created an account to get a quote on a puppy delivery, I had no idea I would get several independent drivers reaching out for the job. The fee paid to citizen shipper is so worth it because it saves you so much time, as you can vet the individual offers.
Response from CitizenShipperNov 26, 2023
We're delighted to hear about your great experience with the delivery of your puppy through CitizenShipper. It's wonderful to know that our platform provided you with a variety of options and that you found value in the service we offer. Your feedback is very important to us, as it helps us maintain high standards and improve where necessary. Should you have any more insights or need assistance in the future, our Support Team at [email protected] is always available to help. Thank you for choosing CitizenShipper, and we look forward to assisting you again! Best regards,
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STEVEN
Nov 19, 2023
Very easy process and lots of quotes
Very easy process and lots of quotes. The only problem was the fee from CitizenShipper. It was a pretty high fee which should be about half that.
Response from CitizenShipperNov 26, 2023
We're pleased to hear that you found the process easy and received a variety of quotes through CitizenShipper. Your satisfaction with our platform is a top priority. We understand your concern regarding the fee and appreciate your candid feedback. Our fees are structured to ensure the best possible service and experience for our customers. However, we're always looking for ways to improve and make our services more accessible. For any detailed inquiries or suggestions, feel free to reach out to our Support Team at [email protected]. We value your input and are committed to enhancing our services based on customer feedback. Thank you for choosing CitizenShipper, and we hope to serve you again in the future. Best regards,
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