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Citizen Meds® (citizenmeds.com) has 1,438 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
citizenmeds.com
Website
citizenmeds.com
Category
Clinics
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DO NOT BUY! didn’t feel any appetite suppression or benefits
I didn’t feel any appetite suppression like I did with IVYRX. I’m convinced it’s just b12 and water tbh. Do not buy! It is not potent. The formula is badly made. I didn’t even really feel the effects of the b12. I tried many b12 shots. Nothing from this place works. And for how much you’re paying, it is like a scam. Company would do better finding another pharmacy. A lot of people are experiencing a placebo effect so don’t listen to them. Trust me or find out yourself. That is why these pharmacies are not FDA approved or regulated, they can give you WHATEVER. Water + color & day it’s anything. Go to IVYRX. Save your money, low key mad I wasted about $400
Response from Citizen Meds®Feb 19, 2025
Kam, we have thousands of happy patients who are loosing weight. Our meds are made in PCAB Accredited Pharmacy, with all lab test results you need to see, that it is not just B12.
BR
Brian R.
No follow up difficult to contact
Ordered, received 1st month glo 1 still waiting on month #2. I have reached out twice informing them it's not received. Not sure what's going on. Will update my review if they follow up. This product needs to be regularly administered or it's not effective. I hope to hear from them soon
Response from Citizen Meds®Feb 7, 2025
Are you on subscription? If not, you need to place an order yourself, it only gets shipped out automatically if you are on the subscription.
Tried calling you 2x just now.
HW
Holly W.
Do not order from this company
Do not order from this company. I had canceled two orders online, which showed canceled. Four days later I received two packages. I logged into my account, and noticed this company reinstated my canceled orders without my consent, and charged my debit card over $500. I emailed the company, and they said they only way to cancels a order was email only. I replied; with I canceled my orders online with the option to cancel my orders. They are a joke! I would never order from them cause if you plan to cancel your order to not be charged they will charge you for your canceled order regardless.
Response from Citizen Meds®Feb 7, 2025
Holly, when you signed a consent, it said - they only way to cancel a recurring subscription is by emailing us.
If you have any more concerns, do not hesitate to email us [email protected]
*We have thousands of happy patients*
ST
Suzanne T.
We placed an order and paid several…
We placed an order and paid several days ago. We received an email the order was received but have heard nothing since. We sent an email and haven’t heard back!
Response from Citizen Meds®Feb 7, 2025
Suzanne, we do not have an order under the name Suzanne Trotter.
SI
silverberrystars
Don’t buy from them …
The ordering and shipping process were incredibly efficient. But I was missing about 50 units between the two vials of medication. Which is an entire dosage. I contacted Citizen Meds and the pharmacy that they used (American Life Pharmacy). I’ve sent pictures and a video for proof. They both denied that I’m missing any medication. Citizen Meds offered a 20% off discount code. As if that would help. So I’ve paid about $220.00 and I’m just out of luck for my 4th dose. I wouldn’t recommend buying with them.
Response from Citizen Meds®Feb 4, 2025
We cannot locate you as a patient.
Also, 50 units short is impossible, all our medications are getting triple checked before getting shipped out.
For more info, please email [email protected]
ZP
Zoany P.
Haven’t heard from them. No portal.
I placed my order this weekend. I got two emails. I haven’t received anything else. When I tried to log in to my portal it didn’t recognize my email I ordered with so I don’t even have a portal. I’ve emailed them twice with no answer. Please tell me I didn’t get scammed!
Response from Citizen Meds®Jan 29, 2025
Zoey, we do not have an order under the name of Zoey Pea. We always respond to email within 24-48hrs of receiving it.
What is your order ID? Please email [email protected] and they will take care of you!
P.S. Still no signs of this being a patient, been waiting for ORDER ID.
MD
Michelle D.
Do not buy GLP-1 weight loss meds from…
BEWARE: Do not buy GLP-1 weight loss meds from this company. For anyone who’s tried GLP-1s from trusted providers, they know exactly how strong even the smallest/first dose feels. I was quickly dissatisfied with the product provided by Citizen Meds. It’s not worth the money. Also, they do not respond, once you start questioning the product.
This was in month ONE their version of tirzepatide: I had emailed after two weeks stating that I feel no difference at .25 after two weeks of use. Should I buy another vial and increase to .5? They immediately replied, “yes, absolutely.”
Upon approaching the end of second two weeks at .5, I sent an email stating it still didn’t seem right, questioning the integrity of the product. I asked what they adivised. No response. I sent several emails.
There is no provider to offer tailored advice or answer questions. The customer service department took well beyond 48 hours to respond with a generic response, “please either increase your dose or take a month off”. AFTER ONE MONTH OF USE, AND ALREADY INCREASED WITHIN THAT MONTH.
Additionally, their web application doesn’t function properly. The “dashboard” link takes you nowhere. You create a login AFTER your first purchase and realize there is no functionality to it, other than to order more product. If they gave you access to their application before ordering, you’d question the integrity of the company. There is no provider assistance offered, just generic responses by the customer service person.
By the time Citizen Meds had replied (response quoted above) to my email questioning the integrity of their product, I had subscribed for my GLP-1s from a different, more trusted source and have had a completely different experience, consultation, web application, support. I will gladly continue to spend my money elsewhere. (Only reason I’d switched from my in-person provider to a mail provider is because I’m on travel).
**Citizen Meds is trying to fight me to take this review down. I’ve had to defend it twice now. I think it’s important to share my experience.**
Response from Citizen Meds®Jan 22, 2025
Michelle,
We provide REAL meds, we have thousands of happy patients who have lost weight & feel better with our meds. We are not a scam, we we respond to emails within 24-48hrs max.
We use a PCAB Accredited Pharmacy that makes REAL meds.
The My Account section is for you to see your order history, your payment method, saved addresses, just like anywhere else.
AZ
Azalea
How is anyone getting in touch w/ this company?
This company is by far NOT responsive. at least not with phone calls! I am consistently sent to voicemail every single time. I have yet to speak on the actual quality of the products because I haven't checked out yet. But as a consumer, if i can't even reach a company via telephone when I have questions, It raises an eyebrow for me. Is this even legit? I'd like to have confidence I have reach customer service before solidifying my purchase...