Citi BikeReviews of citibikenyc.com

Extremely expensive. Full of negative surprises and extra fees. Very trick to rent bikes for a family of four, and the e-bikes charges are out of this world. Rent from a local bike rent instead.

I had an experience similar to many others who got stuck with unexpected credit card charges and a company that refuses to refund their charges, even if it was a result of their mistake. Because of problem with incorrect information in the app, I wasn't able to start the ride at all, but I also wasn't able to end it. Their customer service said they would send someone out to fix it and they would issue a refund, but they never did. I ended up getting charged almost $100 even though I never used their bike at all. Their customer service agents just said sorry, yes we know you didn't use the bike, and we told you we would give you a refund, but we just aren't going to now. It's crazy that it's impossible to get refunds from this company, even when they admit they are at fault. They need to authorize their customer service agents to give refunds, it shouldn't even be a big deal, it's just refunding a bike rental fee.

We rented bikes with CitiBike - never should have. We signed up for day passes. Picked up the bicycles at the same location, and attempted to drop off at same location, which was not possible. I then continued to the next station (extra 10 min). I then receive a bill for a ride 2 hours longer than my GF's. I am sure the bike was locked when I left it, but CitiBike claims the ride was continued. And I get it, it could happen that the bike is not locked - it is difficult. But even if so, all information confirms, that an honest mistake has happened - and not an attempt of cheating the system. But CitiBike's "hands are tied" they claim. No, they make their money on these situations, and do not want to help. Come to Copenhagen, try our Metro, where in doubt, the customer is trusted, not vice versa.

Be careful - this company may trick you into a 185 USD membership. How can a turist have any interest in a 1 year membership? They will send you an e-mail with how much you have used the bike, but no mention of a membership that you may sign up to.